Workplace Services Coordinator

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Workplace Services Coordinator in Birmingham. This role involves assisting with support services, maintaining high standards in reception and meeting rooms, and ensuring the safety and security of visitors and staff. The ideal candidate will thrive in a dynamic environment, providing exceptional customer service while managing various administrative tasks. If you are detail-oriented and possess strong communication skills, this is an exciting opportunity to contribute to a collaborative team and enhance client experiences.

Qualifications

• Experience in a customer service role with excellent communication skills.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Assist with the delivery of support services including reception and hospitality.
• Provide excellent service to clients and manage communication effectively.

Skills

Customer Service

Communication

Microsoft Office

First Aid Knowledge

Problem Solving

Job description

Social network you want to login/join with:

Workplace Services Coordinator, Birmingham

Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

3604b6a5b52b

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Key Responsibilities

• Assist with the delivery of support services to the office, including reception, hospitality, switchboard queries, staff welfare, office maintenance, and partner support.
• Oversee reception, meeting rooms, and communal areas to maintain high standards.
• Ensure safety and security of visitors and staff, understanding first aid policies and reporting incidents.
• Manage security access passes with the security provider.
• Coordinate meeting room requests, ensuring layout, functionality, and catering are provided.
• Manage stock levels for stationery, refreshments, and catering within budgets.
• Support Property & Facilities team with maintenance activities, logging jobs, and following up.
• Handle purchase orders and invoices within budget areas.
• Coordinate activities for new starters and leavers, ensuring proper IT and workplace setup and asset return.
• Assist with direct deliveries queries.

Customer Service

• Provide excellent service to clients, acting as a "go-to" person.
• Assist with day-to-day issues, offering solutions and updates.
• Act as a point of contact between facilities, legal support, IT, and Finance departments.
• Collaborate to enhance client experience and meet KPIs.
• Support team flexibility and service delivery.

Communication

• Communicate regularly with management and staff at all levels.
• Have knowledge of Health and Safety procedures.
• Maintain professionalism with a positive attitude.
• Utilize electronic systems effectively to manage tasks.
• Suggest improvements and manage workload efficiently.
• Work independently under pressure and as part of a team.
• Pay attention to detail, meet deadlines, and communicate effectively.
• Develop skills continuously and use Microsoft Office proficiently.

Business Services Competencies

Committed to professional development, focusing on technical excellence, teamwork, stakeholder relationships, and service delivery.