Sales and Services Coordinator - Homeownership

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Leicester is seeking a Sales and Services Coordinator for Homeownership. This role involves delivering efficient services for homeowner transactions, providing advice and support for various legal matters, and ensuring high customer satisfaction. The ideal candidate will possess strong organizational and numeracy skills and be proactive in their approach to work. This position requires a commitment to excellent customer service and the ability to manage multiple cases effectively.

Qualifications

• Knowledge of sales and conveyancing process.
• Strong organizational skills to manage multiple cases.
• Proactive nature to work on specialist projects.

Responsibilities

• Deliver professional service for homeowner transactions.
• Provide specialist advice and administrative support.
• Facilitate various property transactions including right to buy.

Skills

Customer Service

Organizational Skills

Numeracy Skills

Literacy Skills

Proactive Nature

Tools

Outlook

Excel

Word

Customer Management Systems

Job description

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Sales and Services Coordinator - Homeownership, Leicester

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Client:

Stonewater

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

efdffb90915a

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

1x Full Time, Permanent

We are now looking for a Sales and Services Coordinator - Homeownership to join our Commercial & Revenue Team.

The Commercial & Revenue Team contributes to the generation of high levels of income through re-sales and other homeowner and commercial services, to support re-investment in Development to achieve our ambition to provide further homes for those with the greatest need.

The Sales and Services Coordinator - Homeownership (Known internally as Commercial Services Coordinator) will deliver a professional and efficient service to customers to facilitate a range of homeowner transactions, including the extension of leases, the re-sale of shared ownership, retirement, right to buy and commercial properties, garages, the purchase of properties through right to acquire, right to buy and voluntary right to buy, providing specialist advice, administrative support and undertakings regarding leases, customer accounts and associated legal matters.

The ideal candidate will:

• Have knowledge of the sales and conveyancing process, enabling you to advise customers of the ‘next steps’ within the transaction, as well as providing an explanation of various legal documents which the customer may not understand.
• Be committed to delivering a high level of customer service, through a personable approach to customers.
• Have strong organisational skills, able to manage a number of cases simultaneously whilst maintaining attention to detail.
• Be computer literate with knowledge of Outlook, Excel, Word and Customer Management Systems.
• Have strong literacy skills, able to read, interpret and translate terms within the lease to ensure they are adhered to.
• Have a pro-active nature, able to work using your own initiative. Aspects of this role will require working without procedures on specialist projects.
• Have good numeracy skills to be able to calculate completion statements, interpret service charge queries and conduct affordability assessments accurately.
• Be able to work with spreadsheets to make a range of basic calculations.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.