Workplace Facilities Coordinator FM Operations · London

Pareto FM; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in London is seeking a Workplace Facilities Coordinator. This full-time role involves overseeing office setups, managing meeting rooms, and ensuring excellent customer service. Ideal candidates will be outgoing, flexible, and able to handle various responsibilities, including first aid and fire warden duties.

Qualifications

• Experience in a fast-paced environment.
• Proven experience in a customer service environment.

Responsibilities

• Oversee office setup and agile working areas.
• Lead meeting room management and AV support.
• Support the Regional Workplace Manager.

Skills

Communication

Customer focused

Cultural sensitivity

Education

IOSH Level 3 Managing Safety

Tools

Google Docs

Google Sheets

Google Slides

G-Calendar

Google Drive

Job description

Job Title : Workplace Facilities Coordinator

Location : London

Contract Type : Full time Shift Pattern: 8:00am-5:00pm

Salary: £30-£40K DOE

Overview:

This is a full-time role based in London for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion. Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and office requirements.

Key responsibilities :

· Oversee the setup of the office areas and agile working areas, this includes moving furniture as well as furniture builds.

· Lead Meeting Room Management, AV and meeting support, supply and equipment management

· Build and maintain effective relationships with internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.

· Carry out regular audits throughout the office and report any issues.

· Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.

· Support the Regional Workplace Manager perform their role effectively and act as deputy in their absence.

· Flexibility to cover OOH events – TOIL

· First Aider/Fire Warden

· Logging any accidents, incidents, near misses on site via Pareto portal

· Must be prepared to ‘fill the gaps and step into any of the facilities roles in times of constrained resource.

· Action ad hoc guest and employee request

· Any other duties required by the client.

Experience and knowledge:

· Excellent communication, coaching and feedback skills.

· Experience in a fast-paced environment.

· IOSH Level 3 Managing Safety

· Proven experience in a customer service environment.

· PC literate and competent in all relevant Google applications, i.e., Google docs, Sheet, Google slides, G-Calendar and Drive

Key Skills:

· Good Communicator

· Client focused Skills

· Able to work on own initiative or as team player.

· Confident and courteous manner, both in person and on the phone

· Commitment to customer care

· Cultural sensitivity and awareness