Senior Facilities Coordinator (Workplace Experience)

CBRE Group, Inc.; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE is seeking a Senior Facilities Coordinator (Workplace Experience) to lead the reception team and ensure a five-star, seamless experience for clients, colleagues, and guests on a daily basis.

You will drive premium hospitality touchpoints, oversee desk coverage and onboarding, coordinate vendor work, and enforce security protocols while maintaining brand standards in a globally recognised real estate services firm.

Qualifications

• Experience in facilities, workplace operations, or premium corporate front-of-house services.
• Ability to evaluate options and resolve issues autonomously.
• Clear and diplomatic communication of complex updates across diverse teams.
• High attention to detail and strong time-management.

Responsibilities

• Line-manage, mentor, and motivate the reception team to drive a warm, polished culture.
• Oversee desk coverage, rotas, onboarding, and training for seamless service delivery.
• Coach premium hospitality touch points from greeting protocols to lobby presentation.
• Manage guest services including concierge requests, dining arrangements, and visitor access.
• Coordinate janitorial/maintenance work orders, vendors, supplies, and meeting spaces.
• Enforce security and emergency protocols while producing brand-compliant materials.
• Identify and resolve daily operational challenges using established procedures.

Skills

Facilities management

Decision-making

Communication

Attention to detail

Job description

At CBRE, we believe exceptional workplaces inspire people to do their best work. As our Senior Facilities Coordinator (Workplace Experience), you are the heartbeat of the building. You’ll be the welcoming presence and trusted problem-solver dedicated to creating a seamless, five-star experience for our clients, colleagues, and guests every single day.

If you bring a passion for hospitality, an eye for detail, and a proactive mindset to operational support, this is your opportunity to shape daily workplace life at a global scale.

What You’ll Do

• Line-manage, mentor, and motivate the reception team, driving a high-performing culture rooted in warmth, polish, and discretion.

• Oversee daily desk coverage, shift rotas, on-boarding, and ongoing training to maintain seamless service delivery at all times.

• Establish and coach the team on premium hospitality touch points from intuitive greeting protocols and executive switchboard handling to immaculate lobby presentation.

• Ensure end-to-end guest excellence, overseeing tailored concierge requests, executive dining arrangements, and smooth visitor access protocols.

• Manage janitorial and maintenance work orders, partner closely with vendors, oversee office supplies, and coordinate meeting spaces and equipment care.

• Enforce property security and emergency protocols while producing tailored, brand-compliant client materials.

• Identify and resolve everyday operational challenges efficiently, selecting the best solutions from established procedures.

What You’ll Bring

• Solid experience in facilities, workplace operations, or premium corporate front-of-house services.

• Confident decision-making skills with the ability to evaluate options and resolve issues autonomously within your work area.

• The ability to convey complex or detailed operational updates clearly and diplomatically across diverse teams.

• High attention to detail, strong time-management skills, and a naturally inquisitive, continuous-improvement mindset.

When you join CBRE, you join the global leader in commercial real estate services and investment. We are dynamic problem solvers driven by our core values: Respect, Integrity, Service, and Excellence. Here, you’ll find a collaborative, inclusive environment where your perspective is valued and your career has room to thrive.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.