Workplace Experience Manager

gsma; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

GSMA propose un poste au sein de l'équipe des Services de lieu de travail, où vous gérerez l'environnement de travail pour assurer la sécurité, la santé et le bien-être de tous les collègues. Vous travaillerez sur des projets d'amélioration continue, coordonnerez les activités de santé et sécurité, et serez un acteur clé d'un espace de travail positif et motivant.

Benefits

Opportunités de croissance

Environnement dynamique et collaboratif

Avantages compétitifs

Qualifications

• Expérience démontrable dans l'amélioration des processus de travail.
• Compétences en communication et en relations interpersonnelles.
• Connaissance des législations en matière de santé et de sécurité.

Responsibilities

• Gérer l'environnement de travail, y compris les contrôles H&S.
• Coordonner les activités de santé et de sécurité.
• Assurer la conformité avec les politiques et procédures.

Skills

Health and Safety Awareness

Communication

Creative Problem Solving

Sustainability

Education

IOSH qualification

NEBOSH (working towards)

Job description

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The Workplace Services Team provides a first-class workspace with the tech and tools to ensure a happy, healthy, and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

About the Role

• Manage the workplace environment including H&S/Housekeeping checks, office supplies, and delegating daily task lists to the onsite cleaner(s) and Workplace Coordinator
• Work closely with the Landlord’s building team to ensure smooth running of the workspaces
• Conduct and organise H&S activities including risk assessments and ongoing health and safety training
• Ensure business and legal compliance with policies and procedures at all times
• Provide the highest level of service standards to colleagues and visitors
• Assist with and coordinate Service Desk tickets, completing them in a timely manner and escalating where necessary
• Work alongside the wider team to manage FM & tech requirements
• Set up meeting rooms/collaboration spaces as per requests
• Assist with onboarding/offboarding processes including weekly inductions, security pass setup, replacement cards, and locker assignments
• Manage and coordinate the purchase of office supplies, including stationery and kitchen items, in line with storage
• Prioritise sustainable suppliers and processes for all Workplace activities
• Supervise and coordinate the work of contractors to ensure minimum disruption to core activities
• Update PPM schedules, ensuring an auditable set of building service maintenance records that meet legal requirements
• Coordinate the processes for organising maintenance and shutdowns, minimising impact on GSMA activities
• Coordinate with landlords and property managing agents to ensure timely maintenance
• Liaise with building staff and external facilities/maintenance providers to obtain the correct RAMs and work permits for all activities
• Maintain and update Workplace databases, including access management data reports
• Coordinate off-site storage activities
• Assist with post management, couriers, and deliveries
• Collect and collate data on utilisation, access, waste, and energy use
• Assist with relocations and refurbishments, working closely with the respective Workplaces Services Business Partner and managers
• Communicate workplace changes and news regularly, producing/updating signage and posters
• Review workspace regularly for improvements and suggest changes to enhance colleagues’ experience
• Work with the wider team on projects to improve the workspace
• Provide assistance with company-wide events
• Identify new and innovative solutions to team challenges using initiative
• Perform ad hoc activities as required by the Workplace Services Business Partner
• Travel to global offices as required

About You

• You will have an IOSH qualification or be working towards a NEBOSH
• You will be Health, Safety, Wellbeing, and Compliance conscious
• You will have demonstrable experience of working alongside a team to improve workplace processes and experience
• You are hands-on, proactive, flexible, and comfortable with a dynamic environment with changing priorities
• You are a great communicator, capable of maintaining and building strong relationships
• You show curiosity and have a track record of creative problem solving to get things done quickly
• You have awareness and knowledge of H&S legislation and workplace trends
• You are IT confident with high literacy levels
• You are a Sustainability Champion!

Contract type: Regular

About the Team

The Workplace Services Team provides a first-class workspace with the tech and tools to ensure a happy, healthy, and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

Additional Information

This job is active and accepting applications. We offer a dynamic environment, competitive benefits, and opportunities for growth. We value diversity and encourage applications from all backgrounds.