Workplace Experience Manager

Trustly; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Trustly is seeking a Workplace Experience Manager to enhance service for guests and employees. This role involves coordinating office functions, fostering a collaborative culture, and ensuring compliance with health and safety protocols. Ideal candidates will have significant experience in office management and a service-oriented mindset.

Benefits

20 to 30 days of holiday

Monthly team outing allowance

Parental leave top-up

Daily breakfast and on-site perks

Well-being support

Qualifications

• At least 5 years of experience in office management or reception.
• Minimum of 2 years as a Workplace Experience Manager.
• Background in hospitality or service-focused environment.

Responsibilities

• Welcome visitors and act as the first point of contact.
• Coordinate meeting rooms and troubleshoot basic IT issues.
• Support new starter onboarding and maintain office supplies.

Skills

Office Management

Coordination

Customer Service

Attention to Detail

Initiative

Job description

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Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it's for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we're all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it's the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

About Workplace Experience at Trustly

Our Workplace plays a large part in making Trustly such a great place to work. We always strive to create a positive and professional atmosphere across all of our offices, both for our colleagues and guests. While the Workplace Director is based in Stockholm, members of the team are spread across our European offices. We are a small but fun team that values details and knows how to leave a lasting impression.

About the role

In this role, you will be responsible for ensuring great service to all our guests, as well as our employees. Our Workplace Experience team plays a vital role in making Trustly a great place to work and maintaining our great culture, and the Workplace Manager will take initiative in these areas.

What you'll do

• Welcome all visitors and act as the first point of contact at reception
• Build strong working relationships with the building's main reception and management team
• Collaborate with the Workplace Experience Team across Trustly sites and join weekly check-ins
• Act as a go-to for general team support and help foster a warm, collaborative office culture
• Coordinate and set up meeting rooms, including refreshments, AV, and room layouts
• Troubleshoot and resolve basic IT issues; serve as first contact for tech and connectivity problems
• Support new starter onboarding: access passes, welcome packs, IT coordination, and orientation
• Assist with invoicing, expense tracking, and liaising with the finance team
• Maintain confidentiality and uphold company values and culture
• Ensure compliance with health and safety protocols, office policies, and maintain documentation
• Be willing to act as a trained first aider and fire marshal (training provided if needed)
• Keep the office tidy and stocked with supplies, adjusting based on weekly attendance
• Prepare for monthly company-wide meetings, ensuring all technical aspects are in place

Who you are

• You have at least 5 years of experience in office management, coordination, or reception, including a minimum of 2 years as a Workplace Experience Manager
• A natural service-minded professional who always aims to exceed expectations
• A strong coordinator with great attention to detail
• Creative, hands-on, and eager to take initiative
• A motivating presence who leads by example
• Likely from a hospitality background, or similar service-focused environment, with a strong instinct for delivering exceptional experiences and a passion for making things happen

Our Fantastic Benefits

20 to 30 days of holiday (depending on location) to support a healthy work-life balance

Monthly team outing allowance to enjoy social events with your colleagues

Parental leave top-up additional support for new parents

Daily breakfast and on-site perks to make your workday smoother

Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.