Workplace Experience Manager

Hays; London; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading financial services firm is seeking a Workplace Experience Manager to enhance client-facing workplace services in their London office. The role involves managing a team, coordinating events, and ensuring a high standard of service delivery for internal and external stakeholders, along with a competitive salary and benefits package.

Benefits

Private medical insurance

Various other company benefits

Qualifications

• Experience delivering high-quality workplace services in a corporate office.
• Experience managing workplace services teams.
• Experience in hospitality sector.

Responsibilities

• Manage and lead the client-facing workplace experience team.
• Oversee client waiting and meeting room areas.
• Manage group room booking systems and processes.

Skills

Attention to detail

Planning

Job description

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Your new company
Our client are a large financial services firm who are a leader in their sector delivering investment management services around the UK. They are hiring a Workplace Experience Manager to support their facilities & property team and ensure top-quality client-facing workplace services in their London office.

Your new role
As Workplace Experience Manager, you will ensure the delivery of consistent and high-quality client-facing workplace services, including events services (encompassing both reception services and client hospitality) for the London office, which includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the group, liaising with the relevant support teams within the wider facilities function, such as IT as necessary. You will assist the Senior Facilities Manager with the delivery of service excellence for internal and external stakeholders. You will also ensure that the client-facing workplace services and events functions operate effectively and that relevant processes operate efficiently. Key duties will include:

• Managing the group room booking system and processes.
• Manage and lead the client-facing workplace experience team.
• Manage client waiting and meeting room areas.
• Foster a culture of continuous improvement for relevant functions.
• Manage client hospitality functions such as catering, events, booking systems and more.
• Reporting to line management on responsibilities.

What you'll need to succeed
To succeed in this role, you will require relevant experience in delivering high-quality workplace services within a corporate office that has visitors and events. You will also require:

• Experience in managing workplace services teams.
• Financial services or similar experience.
• High level of attention to detail and planning.
• Experience in the hospitality sector.

What you'll get in return
When successful in securing this role you will receive a permanent contract as Workplace Experience Manager in a client-side role with a leading financial services firm. You will also receive:

• Up to £50,000 (depending on experience)
• Private medical insurance
• Various other company benefits

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Facilities Services

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