Workplace Experience Manager

TN United Kingdom; London; On-site; GBP 48,000; Full time

Job summary

An established industry player is seeking a dynamic Workplace Experience Manager to enhance the working environment for a prestigious banking client in Central London. This role involves overseeing a range of services, managing a diverse team, and ensuring seamless operations. Ideal candidates will be innovative thinkers, passionate about customer experience, and possess strong communication skills. Join a company that values hard work, dedication, and offers excellent development opportunities, alongside a supportive and engaging workplace culture.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Proven experience in managing successful office experience operations.
• Strong communicator with the ability to build relationships with stakeholders.

Responsibilities

• Oversee services contributing to the workplace experience, including wellness centre services.
• Manage day-to-day operations and lead a diverse team.

Skills

Office Experience Management

Customer Experience

Facilities Management

Communication Skills

Team Leadership

Job description

Social network you want to login/join with:

Portico's Culture and Values

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Opportunity: Workplace Experience Manager

Portico is currently looking for a Workplace Experience Manager to join our small team based at a renowned banking client in Central London.

Our team works in close partnership with all service partners at the bank to deliver an exceptional working environment and seamless experience for the bank's staff and visitors.

Responsibilities

• Oversee a wide scope of services contributing to the workplace experience, including post room services and gym & wellness centre services.
• Manage the day-to-day operations and lead a diverse team comprising a Workplace Experience Coordinator, Events Concierge, and a team of two in the post room.
• Maintain client relationship management, liaising daily with the client, cultivating a good working relationship, representing Portico on site, and assisting in various projects and workstreams.

Shift Pattern and Salary

40 hours per week, typically between 8 am-5 pm, Monday to Friday.
Salary: £47,500

Candidate Profile

• Self-starter with proven experience in managing successful office experience operations.
• Innovative thinker capable of improving and enhancing existing services.
• Strong communicator with the ability to build relationships with key stakeholders, including the executive team.
• Adaptable and resilient in a fast-paced environment, capable of managing change effectively.
• Passionate about customer experience with solid knowledge of facilities management.

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline offering counselling & information services
• Access to Choices, our discounts and benefits platform
• Training Academy providing excellent development opportunities