Workplace Experience Host

Ageas; Manchester; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Flexible working

35 days holiday (inc. bank holidays)

Private health benefits

Pension scheme

Wellbeing initiatives

Job summary

Ageas is seeking a Workplace Experience Host for part-time hours in Manchester. The role sits within the Facilities team, delivering professional operational support to create a welcoming and productive workplace for colleagues, visitors and partners.

You will own day-to-day activities, build strong cross‑company relationships and help drive service improvements. Key duties include providing excellent customer service, using Microsoft Office and workplace systems, and maintaining organisation

Qualifications

• Experience delivering excellent customer service in a professional environment.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Confident using Microsoft Office and workplace systems.
• Well organised with the ability to manage multiple tasks and priorities effectively.
• High attention to detail and accuracy when handling information and processes.
• Able to use initiative, solve problems and make informed decisions independently.
• Experience working collaboratively as part of a team while supporting shared goals.
• Comfortable adapting to change and contributing to continuous improvement activities.

Responsibilities

• Experience delivering excellent customer service in a professional environment.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Confident using Microsoft Office and workplace systems.
• Well organised with the ability to manage multiple tasks and priorities effectively.
• High attention to detail and accuracy when handling information and processes.
• Able to use initiative, solve problems and make informed decisions independently.
• Experience working collaboratively as part of a team while supporting shared goals.
• Comfortable adapting to change and contributing to continuous improvement activities.

Skills

Customer service

Communication

MS Office

Organised

Attention to detail

Problem solving

Team player

Adaptability

Tools

Workplace systems

Job description

Job Title: Workplace Experience Host
Target Start Date: 10th September
Contract Type: Part Time, 25 hours per week, Monday to Friday, 07:30–12:30.
Location: Manchester

Workplace Experience Host: As a Workplace Host, you will help create a welcoming, safe and productive workplace where colleagues, visitors and partners can thrive. Working as part of the Facilities team, you will provide professional operational support across a range of workplace services, ensuring our offices run smoothly and deliver a positive experience for everyone who uses them. You will take ownership of day-to-day workplace activities, build strong relationships across the business and continuously look for ways to improve processes, services and technology.

Main Responsibilities:

• Experience delivering excellent customer service in a professional environment.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Confident using Microsoft Office and workplace systems.
• Well organised with the ability to manage multiple tasks and priorities effectively.
• High attention to detail and accuracy when handling information and processes.
• Able to use initiative, solve problems and make informed decisions independently.
• Experience working collaboratively as part of a team while supporting shared goals.
• Comfortable adapting to change and contributing to continuous improvement activities.

Skills and experience you need:

• Experience delivering excellent customer service in a professional environment.
• Strong communication and interpersonal skills with the ability to build positive relationships.
• Confident using Microsoft Office and workplace systems.
• Well organised with the ability to manage multiple tasks and priorities effectively.
• High attention to detail and accuracy when handling information and processes.
• Able to use initiative, solve problems and make informed decisions independently.
• Experience working collaboratively as part of a team while supporting shared goals.
• Comfortable adapting to change and contributing to continuous improvement activities.

Benefits:

• Flexible Working: Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health: Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth: 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work: Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them: Partner Life Assurance and Critical Illness cover.
• Get some Tech: Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work: Returnto work programme after maternity leave.

About Ageas:

We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.

To find out more about Ageas, see About Us.