Workplace Experience Host

Sodexo; Milton; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee Assistance Programme

24/7 virtual GP service

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits & leave policies

Job summary

Sodexo is seeking a Workplace Experience Host at our Cambridge site to deliver a professional, welcoming front-of-house experience for employees and visitors. You will manage reception tasks, support facilities services, and coordinate meetings and events, ensuring seamless daily operations.

This role requires strong customer service, multi-tasking, and cultural awareness to engage with international guests. A proactive, team-oriented approach and familiarity with MS Office are essential.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Experience in customer-facing, hospitality, reception, facilities or workplace environments.
• Ability to manage multiple priorities and stay calm in a busy environment.
• Cultural awareness and confidence interacting with international visitors and stakeholders.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide a professional, welcoming and customer-focused front-of-house experience.
• Support the IFM Manager in delivering contracted facilities management services and maintaining high service standards.
• Manage helpdesk requests and ensure queries and issues are followed up and resolved promptly.
• Coordinate visitor management and ensure reception and workplace areas are maintained to a high standard.
• Support meeting room management, including bookings, room readiness and AV coordination.
• Assist with hospitality services, events and special functions, including room set-up and clear-down.
• Support access badge production, including issuing and deleting badges as required.
• Liaise professionally with clients, landlords, contractors, suppliers and other service providers.
• Support international visitors and guests, demonstrating cultural awareness and clear communication.
• Identify and report workplace hazards and support Health & Safety compliance.
• Maintain workplace documentation, records and compliance information.
• Support emergency response, business continuity and Health & Safety initiatives.
• Act as a key point of contact for workplace and facilities enquiries when the IFM Manager is absent.
• Contribute to continuous improvement initiatives and help identify opportunities to enhance the workplace experience.
• Undertake reasonable ad-hoc duties in support of the client and management team.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organisational skills

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Workplace Experience Host
Location: Cambridge, CB4 0FJ
Contract: 37.5 hours per week
Working Pattern: Monday to Friday
Rate of Pay: £15.00 per hour

About the Role

We are looking for a professional, proactive and customer-focused Workplace Experience Host to join our FM Operations team at our prestigious site in Cambridge.

As a Workplace Experience Host, you will play a key role in creating a welcoming, professional and seamless workplace experience for employees, visitors, international guests, suppliers and stakeholders. You will be a key point of contact for workplace and facilities-related enquiries, supporting the effective day-to-day operation of the site and working closely with the IFM Manager and wider facilities team.

This is a varied, people-focused role where no two days are the same. You will need to be highly organised, adaptable and confident managing multiple priorities while maintaining excellent service standards.

Key Responsibilities

• Provide a professional, welcoming and customer-focused front-of-house experience.
• Support the IFM Manager in delivering contracted facilities management services and maintaining high service standards.
• Manage helpdesk requests and ensure queries and issues are followed up and resolved promptly.
• Coordinate visitor management and ensure reception and workplace areas are maintained to a high standard.
• Support meeting room management, including bookings, room readiness and AV coordination.
• Assist with hospitality services, events and special functions, including room set-up and clear-down.
• Support access badge production, including issuing and deleting badges as required.
• Liaise professionally with clients, landlords, contractors, suppliers and other service providers.
• Support international visitors and guests, demonstrating cultural awareness and clear communication.
• Identify and report workplace hazards and support Health & Safety compliance.
• Maintain workplace documentation, records and compliance information.
• Support emergency response, business continuity and Health & Safety initiatives.
• Act as a key point of contact for workplace and facilities enquiries when the IFM Manager is absent.
• Contribute to continuous improvement initiatives and help identify opportunities to enhance the workplace experience.
• Undertake reasonable ad-hoc duties in support of the client and management team.

What We're Looking For

We are looking for someone who is passionate about delivering an outstanding customer experience and takes pride in creating a professional workplace environment.

You will ideally have:

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Experience working in a customer-facing, hospitality, reception, facilities or workplace environment.
• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple priorities and remain calm in a busy environment.
• Cultural awareness and confidence interacting with international visitors and stakeholders.
• The ability to work independently while also contributing effectively to a team.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• A proactive, adaptable and resilient approach to work.
• The confidence to use initiative and respond positively to changing customer and business requirements.
• A strong commitment to Health & Safety, compliance and professional standards

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.