Workplace and IPB Solutions Control Manager(VP UK)

JPMorgan Chase & Co.; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom seeks a Control Manager - Vice President to strengthen the risk and control framework for Asset & Wealth Management’s Workplace Solutions and International Private Bank Solutions.

You will partner with senior leaders to design controls, monitor risk, and drive remediation across lines of business. This role emphasizes proactive risk management, stakeholder collaboration, and mentoring junior staff.

Qualifications

• Bachelor's degree in a related field.
• Extensive experience in financial services, process improvement, or risk management.
• Proactive control and risk management mindset; ability to articulate control gaps to senior management.
• Ability to influence multiple groups and deliver high-quality, timely deliverables.
• Consultative approach to understand partner needs and deliver solutions.
• Strong written and oral communication and organizational skills.

Responsibilities

• Develop, enhance, and monitor risk and control framework; enable strategic initiatives.
• Advise senior leaders on key risk and control decisions.
• Perform walkthroughs, process mapping, risk ID, and controls design/testing.
• Ensure practices comply with risk standards, policies, and regulations, with ongoing monitoring.
• Manage end-to-end issue/action plans, root cause analysis, and remediation across stakeholders.
• Identify metrics to inform health of risk/control environment; manage risk projects.
• Develop enhanced control reporting using automation; present findings to stakeholders.
• Provide regular updates on risk, control, and remediation portfolios to leadership.
• Engage with local, regional, and global stakeholders; mentor junior team members.

Skills

Risk management

Process improvement

Stakeholder management

Communication

Mentoring

Education

Bachelor’s degree in Business Administration, Finance, Economics, Accounting or related field

Tools

Regulatory frameworks

Job description

As the first line of defense for JPMorgan Chase & Co. (JPMC), Control Management protects and defends the firm against operational, regulatory, and reputational risk. While effectively managing risk, we meet our commitments to keep our clients’ money safe and act as a driving force behind the strategic priorities that will protect our business in an ever-changing landscape.

In this role you will be aligned to support Asset & Wealth Management’s Workplace Solutions and International Private Bank Solutions Control Management team. J.P. Morgan Workplace Solutions is an exciting new channel for acquiring and deepening relationships with clients. This tech and service-based offering features equity compensation administration powered by Global Shares, the fintech platform acquired by the firm two years ago, as well as education, executive services, and more. Workplace Solutions aims to empower employees to learn, do more, and put their equity awards to work toward their goals, while creating new business opportunities for the firm.

As a Control Manager - Vice President, your key responsibilities include:

• You will develop, enhance, and monitor the risk and control framework & enable strategic initiatives by providing risk and control design expertise and navigational assistance to help connect the dots across the line of business(es)
• Advise and influence senior leaders / business executives on key decisions and major risk and control initiatives
• Perform walkthroughs and assist lines of business with process mapping and risk identification, designing both the controls framework and individual controls, and testing the controls
• Ensure operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment withongoing monitoring and assessment of operational risk and control environment
• Perform end-to-end issue/action plan workflow, including root cause analysis, and working with Workplace Solutions Business and other impacted stakeholders to develop action plans and milestones to address identified gaps, provide controls design guidance during execution of the action plans, validate completion of the action plans and any associated remediation
• Identify meaningful metrics to inform on the health of the operational risk and control environment & manage projects and initiatives on risk & controls (e.g. awareness programs, risk expos, trainings, etc.)
• Develop enhanced reporting for controls through use of automation & present findings and recommendations to Workplace Solutions Business, and other stakeholders.
• Present regular updates to senior Workplace Solutions Business, Control Management Workplace Solutions, and other stakeholders related to the ongoing risk, control, and issue/action plan portfolio
• Maintain strong engagement across multiple stakeholders and collaborate with local, regional & global stakeholders and stay abreast on risk and control agendas
• Develop junior team members both formally and informally, including serving as a mentor to help them develop their risk management skills and domain knowledge

Required Qualifications/Skills:

• Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Accounting or related field
• Extensive relevant experience in the financial services industry, process improvement, and / or risk management
• Proactive control and risk management mindset; ability to articulate control gaps and escalating issues to senior management
• Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
• Critical thinker, proactively seeks out best practices and constant improvement
• Strong, written and oral, communication and organizational skills

Preferred Qualifications:

• Experience with Banking/private banking, wealth management, and/or asset management processes, regulations, and associated risks with a focus on client onboarding, maintenance, and Anti-Money Laundering and Know Your Customer
• Experience with or as a regulator, internal or external audit, and/or compliance is a plus
• Familiarity with Internal Controls, including the three lines of defense model of internal controls
• Experience with Issues management governance and execution at a large financial institution