Control Manager - Vice President - Personal Investing Operations

JPMorgan Chase; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

J.P. Morgan Personal Investing is seeking a Control Manager (Vice President) to join the Operations Management team in London.

You will design and implement robust control frameworks, drive regulatory compliance, and partner with Risk, Audit, Compliance, and IT to sustain strong risk controls. You will lead end-to-end control activities, perform risk assessments, and provide executive reporting and metrics to senior leadership, supporting responsible growth and a proactive risk culture across

Qualifications

• Strong experience in operational risk management, controls, compliance, audit, and wealth management.
• Ability to identify risks and implement effective controls for BAU and new initiatives.
• Strong written and verbal communication with stakeholders at all levels.
• Experience partnering with business stakeholders to remediate operational risk issues and deliver outcomes.
• Strong understanding of wealth management products, regulations, and associated risks.
• Knowledge of trade lifecycle processes and control requirements (execution, capture, settlement).
• Strong knowledge of FCA requirements and regulatory expectations (Suitability, CASS, Consumer Duty).
• Ability to translate process risks into heatmaps and communicate themes to senior audiences.
• Proven time management and ability to manage multiple deliverables.

Responsibilities

• Design and implement robust control frameworks aligned to regulatory expectations and internal policies.
• Partner with stakeholders to identify, assess, and mitigate risks across products.
• Perform deep-dive risk assessments for Operations processes and change initiatives.
• Monitor control performance, evaluate effectiveness, and recommend enhancements.
• Collaborate with Testing, Compliance, Audit, and Risk teams to support the control environment.
• Manage end-to-end lifecycle of regulatory, audit, compliance, and operational risk issues.
• Identify control gaps, root causes, and practical actions to strengthen controls.
• Build and maintain relationships with senior leaders and cross-functional partners.
• Prepare executive reporting, dashboards, and presentations to communicate themes and outcomes.
• Provide training and guidance on control processes and risk management practices.
• Contribute to CORE program across key pillars.
• Support operational risk practices and control programs, including committee reporting.
• Review and analyze key metrics to assess the health of the operational risk and control environment.

Skills

Operational risk management

Controls

Compliance

Audit

Wealth management

Trade lifecycle

FCA regulations

Heatmaps & risk visualization

Stakeholder management

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Visio

Job description

Are you ready to shape the future of personal investing? At J.P. Morgan Personal Investing, you'll join a team that values innovation, collaboration, and your unique perspective. Here, you'll have the opportunity to grow your career, develop your skills, and make a real impact for our clients and the wider community. We offer a supportive environment where your ideas are valued, and your contributions drive our success. Join us and be part of a team' that's redefining wealth management for the next generation.

Join JP Morgan Chase Personal Investing as a Control Manager (Vice President) supporting our Operations Management team. In this role, you will help shape and strengthen our control environment - driving operational excellence, supporting responsible growth and innovation, and helping ensure we meet our regulatory and internal policy obligations. You'll partner closely across Operations, Business, Risk, Compliance, Audit, Legal, and Technology to foster a proactive risk culture and deliver trusted outcomes for our clients.

What you'll do

• Design and implement robust control frameworks aligned to regulatory expectations and internal policies.
• Partner with stakeholders to identify, assess, and mitigate risks across new and existing products.
• Perform deep-dive risk assessments for Operations processes and change initiatives.
• Monitor control performance, evaluate effectiveness, and recommend enhancements and sustainable solutions.
• Collaborate with Testing, Compliance, Audit, and Risk teams to support an effective control environment.
• Manage the end-to-end lifecycle of regulatory, audit, compliance, and operational risk issues - from identification through remediation and closure.
• Identify control gaps, root causes, and practical actions to strengthen the risk and control environment.
• Build and maintain strong relationships with senior leaders and cross-functional partners.
• Prepare executive-level reporting, dashboards, and presentations to communicate themes, trends, and outcomes.
• Provide training and guidance on control processes and risk management practices.
• Contribute to the Compliance and Operational Risk Evaluation (CORE) program across key pillars.
• Support operational risk practices and control programs, including committee reporting and risk mitigation activities.
• Review and analyze key metrics to assess the health of the operational risk and control environment.

Required qualifications, capabilities, and skills

• Strong experience in operational risk management, controls, compliance, audit, and/or wealth management.
• Demonstrated ability to identify risks and implement effective controls for both BAU activity and new product initiatives.
• Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
• Experience partnering with business stakeholders to remediate operational risk issues and deliver measurable outcomes.
• Strong understanding of wealth management products and services, relevant regulations, and associated risks.
• Knowledge of trade lifecycle processes and ability to articulate control requirements (e.g., trade execution, capture, settlement).
• Strong knowledge of FCA requirements and regulatory expectations, including Suitability & Appropriateness, CASS, and Consumer Duty.
• Ability to translate process risks into risk and control heatmaps and communicate themes clearly to senior audiences.
• Proven time management and prioritization skills; able to navigate multiple deliverables in parallel.
• High attention to detail, accuracy, and integrity.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities, and skills

• Understanding of control testing methodologies and experience operating within mature risk and control programs.
• Experience partnering with Internal Audit, Compliance, Operational Risk, and Regulatory stakeholders.
• Familiarity with governance, risk, and control (GRC) systems, tools, and processes.
• Experience leading teams and/or coaching colleagues.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.