Workforce Technology Engineer

Capital One; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Workforce Technology Engineer to provide end-user support across its London offices. This hands-on role involves managing technical support incidents and improving service delivery, making it ideal for an experienced engineer looking to step into leadership. You'll work with a range of technologies, ensuring a seamless experience for associates. The company offers a hybrid working model, fostering a collaborative environment with opportunities for career progression and access to excellent amenities. Join a team committed to innovation and transformation in the tech space.

Benefits

Pension

Bonus

Private medical insurance

Flexible benefits

Season-ticket loans

Cycle to work

Parental leave

Accessible workspaces

Gyms

Rooftop running tracks

Qualifications

• Strong technical background in End User Compute technologies.
• Experience managing technical support incidents and requests.

Responsibilities

• Ownership of support experience for London-based associates.
• Manage incidents and requests at the IT bar and remotely.
• Oversee events and ensure meeting room tech is functioning.

Skills

End User Compute technologies

Windows 11

MacOS

Virtual Desktops (AWS Workspaces)

Zoom

digital signage platforms

Intune

Jamf

Airwatch

Google Workspace

ServiceNow

Jira

Confluence

Effective communication skills

Stakeholder management skills

Job description

White Collar Factory (95009), United Kingdom, London, London

Workforce Technology Engineer

About the role

The Workforce Technology Support team provides end user support services to our associates across our offices in Nottingham and London. Supporting a range of technologies including endpoint (Windows and Mac), meeting room tech/auditorium, and digital signage.

This is a hands-on technical role requiring a strong technical background. There will also be an opportunity to manage a team member, making this ideal for an experienced engineer looking to take their first steps into leadership.

Key Responsibilities:

1. Ownership of the support experience for our London-based associates.
2. Manage incidents in person at the IT bar and remotely.
3. Manage requests, changes, and problems.
4. Oversee events in the auditorium.
5. Ensure meeting room tech and digital signage are functioning correctly.
6. Implement service improvements.

What are we looking for?

1. Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom), and digital signage platforms.
2. Technical knowledge of management tools including Intune, Jamf, Airwatch.
3. Technical knowledge of Google Workspace.
4. Knowledge of ServiceNow, Jira, and Confluence.
5. Effective communication skills with associates at all levels, both technical and non-technical.
6. Stakeholder management skills.
7. Ability to work autonomously while being part of a wider team.

Where and how you'll work

This is a permanent position based in our London office.

We have a hybrid working model offering flexibility to work from the office and from home.

You will be based in our London office 3 days a week: Tuesdays, Wednesdays, and Thursdays.

What’s in it for you

1. Contribute to an organization committed to transformation with a rewarding role.
2. Opportunities for career progression through our Capital One University training programs and external providers.
3. Immediate access to benefits including pension, bonus, holiday entitlement, private medical insurance, and flexible benefits like season-ticket loans, cycle to work, and parental leave.
4. Accessible workspaces with amenities such as gyms, restaurants, mindfulness and music rooms, rooftop running tracks, and cafés.

Our recruitment approach

We are committed to diversity and inclusion, partnering with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach. We support various internal networks for different communities and promote an inclusive environment.

If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential.

For technical support or questions about our recruitment process, email [e-mail].

Capital One is committed to diversity and does not endorse third-party products or services.

Who We Are

At Capital One, we're building a leading information-based technology company. Guided by our values, we foster collaboration, innovation, and respect, aiming to change banking for good.