Workforce Technology Engineer | London, UK

Capital One; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Workforce Technology Engineer to provide exceptional end-user support across its London office. This hands-on role requires strong technical expertise in various technologies, including Windows, Mac, and virtual desktops. You'll have the opportunity to lead a team member, enhancing your leadership skills while ensuring seamless tech experiences for associates. With a hybrid working model, you’ll enjoy flexibility and collaboration while contributing to a transformative organization committed to diversity and inclusion. Join a company that values growth and offers numerous benefits to support your career journey.

Benefits

Pension Scheme

Bonus

Generous Holiday Entitlement

Private Medical Insurance

Season-Ticket Loans

Cycle to Work Scheme

Enhanced Parental Leave

Open-plan Workspaces

Fully-serviced Gym

Mindfulness and Music Rooms

Qualifications

• Strong technical background in End User Compute technologies.
• Experience managing incidents and service improvements.

Responsibilities

• Ownership of support experience for London associates.
• Manage incidents and requests, ensuring tech functions correctly.

Skills

End User Compute technologies

Windows 11

MacOS

Virtual Desktops (AWS Workspaces)

Video Conferencing (Zoom)

Digital Signage Platforms

Effective Communication

Stakeholder Management

Tools

Intune

Jamf

Airwatch

Google Workspace

ServiceNow

Jira

Confluence

Job description

White Collar Factory (95009), United Kingdom, London, London

Workforce Technology Engineer

About the role

The Workforce Technology Support team provides end user support services to our associates across our offices in Nottingham and London. Supporting a range of technologies including endpoint (Windows and Mac), meeting room tech/auditorium, and digital signage.

This is a hands-on technical role requiring a strong technical background. There will also be an opportunity to manage a team member, making it ideal for an experienced engineer looking to take their first steps into leadership.

Key Responsibilities:

1. Ownership of the support experience for our London-based associates.
2. Manage incidents in person at the IT bar and remotely.
3. Handle requests, changes, and problems.
4. Oversee events in the auditorium.
5. Ensure meeting room tech and digital signage are functioning correctly.
6. Implement service improvements.

What are we looking for?

• Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom), and digital signage platforms.
• Technical knowledge of management tools including Intune, Jamf, Airwatch.
• Technical knowledge of Google Workspace.
• Knowledge of ServiceNow, Jira, and Confluence.
• Effective communication skills with associates at all levels, both technical and non-technical.
• Stakeholder management abilities.
• Ability to work autonomously while being part of a wider team.

Where and how you'll work

This is a permanent position based in our London office with a hybrid working model, offering flexibility to work from both the office and home. You will be based in our London office three days a week: Tuesdays, Wednesdays, and Thursdays.

What's in it for you

• Contribute to the roadmap of an organization committed to transformation and be well rewarded.
• Access to our Capital One University training programs and external development opportunities for career progression.
• Immediate benefits including pension scheme, bonus, generous holiday entitlement, private medical insurance, and flexible benefits like season-ticket loans, cycle to work scheme, and parental leave.
• Enjoy our workspaces and facilities designed to support your well-being, including gyms, restaurants, mindfulness and music rooms in Nottingham, and rooftop running tracks and cafés in London.

What you should know about how we recruit

We are committed to building diverse and inclusive teams, valuing talent over background or appearance. Our recruitment process is fair and accessible, and we partner with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach to promote diversity.

We have internal networks such as REACH, OutFront, Mind Your Mind, Women in Tech, EmpowHER, and Enabled, supporting various communities within our organization.

If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and used solely for this purpose.

For technical support or questions about the recruitment process, contact [e-mail].

Capital One does not endorse third-party products or services listed on this site. Positions posted in the UK are for Capital One Europe, and similar distinctions apply for other regions.

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