Workforce Systems Facilitator

Cardiff and Vale University Health Board; Southampton; On-site; GBP 38,000 - 47,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an approachable, analytical IT workforce systems administrator to support safe staffing, workforce planning and excellent patient care within the NHS.

You will maintain and develop workforce IT systems (contracting, HR databases, payroll, rostering and learning management), work with stakeholders, and ensure delivery under tight deadlines in a fast-moving environment.

Qualifications

• Degree in mathematics, computing or information field or equivalent relevant proven knowledge and work based experience.
• Minimum of 3 GCEs level C or higher including Mathematics and English Language.
• Evidence of sustained and continued learning/professional development, 1 Proficient use of electronic contracting and human resources systems / databases, as systems' administrator/manager, including system configuration and significant knowledge of back end processes.
• 2 Proficient use of Learning Management Systems, as systems' administrator/manager, including system configuration and significant knowledge of back end processes.
• 3 Proficient use of Rostering systems, including rostering system's interfaces with other applications, , as systems' administrator/manager, including system configuration and significant knowledge of back end processes.
• 4 Proven customer facing support delivery, including via helpdesk, in a large complex organisation.
• 5 Proven experience of working to demanding and competing timetables with proven track record of meeting deadlines.
• 6 Providing IT Support and after implementation support.
• 7 Gathering, interpreting and mapping customer requirements to available systems.
• 8 Understanding of the principles of good communications, freedom of information and data protection legislation and FOI requests handling.
• 9 Proven experience of successful implementation of processes to manage and improve service and data quality.
• 10 Evidence of presenting complex information to internal and external groups in an understandable way, 1 Proven experience of extensive NHS trusts internal reporting.
• 2 Working knowledge of medical staff rostering systems.
• 3 Previous NHS Experience.
• 4 Proven knowledge and experience of NHS Banding and Organisational Structures.
• 5 Supporting educational IT systems, Patients First.

Responsibilities

• Ensure the Trust delivers safe staffing, excellent patient care, workforce planning and providing excellent customer service whilst supporting all staff as users.
• Maintain, support and develop workforce IT systems including contracting, human resource systems, databases, payroll, rostering and learning management systems with their associated processes as required.
• Work with key internal and external stakeholders to deliver workforce system transformation programmes within the NHS.
• Provide IT support and after implementation support and map customer requirements to available systems.
• Present complex information to internal and external groups and contribute to NHS reporting.

Skills

Planning & analysis

Logical thinking

Communication skills

Attention to detail

IT proficiency

Adaptability to new systems

Interpersonal skills

Flexibility

Issue identification

Calm under pressure

Team contribution

Self-motivation

Education

Degree in mathematics, computing or information field

3 GCEs including Mathematics and English

Tools

Learning Management Systems

Rostering systems

Electronic contracting / HR systems

Job description

This is an exciting role within the Workforce Team which offers the opportunity to ensure the Trust delivers safe staffing, excellent patient care, workforce planning and providing excellent customer service whilst supporting all staff as users.

We need an approachable, analytical, quick thinking and well organised individual with excellent interpersonal communication skills who can work within a challenging dynamic and fast moving environment with critical deadlines. An ability to build relationships with key internal and external stakeholders is essential. An individual who is proficient in maintaining, supporting and developing workforce IT systems including contracting, human resource systems, databases, payroll, rostering and learning management systems with their associated processes as required.

• Degree in mathematics, computing or information field or equivalent relevant proven knowledge and work based experience
• Minimum of 3 GCEs level C or higher including Mathematics and English Language
• Evidence of sustained and continued learning/professional development, 1 Proficient use of electronic contracting and human resources systems / databases, as systems' administrator/manager, including system configuration and significant knowledge of back end processes
• 2 Proficient use of Learning Management Systems, as systems' administrator/manager, including system configuration and significant knowledge of back end processes
• 3 Proficient use of Rostering systems, including rostering system's interfaces with other applications, , as systems' administrator/manager, including system configuration and significant knowledge of back end processes
• 4 Proven customer facing support delivery, including via helpdesk, in a large complex organisation
• 5 Proven experience of working to demanding and competing timetables with proven track record of meeting deadlines
• 6 Providing IT Support and after implementation support
• 7 Gathering, interpreting and mapping customer requirements to available systems
• 8 Understanding of the principles of good communications, freedom of information and data protection legislation and FOI requests handling
• 9 Proven experience of successful implementation of processes to manage and improve service and data quality
• 10 Evidence of presenting complex information to internal and external groups in an understandable way, 1 Proven experience of extensive NHS trusts internal reporting
• 2 Working knowledge of medical staff rostering systems
• 3 Previous NHS Experience
• 4 Proven knowledge and experience of NHS Banding and Organisational Structures
• 5 Supporting educational IT systems, Patients First
• Always Improving
• Working Together

Skills Essential

• 1 Good planning, analytical, administrative and numerate abilities
• 2 Logical and structured application
• 3 Good written and verbal communication to communicate highly complex information and processes clearly at all levels across the organisation
• 4 Demonstrates attention to detail and accuracy throughout
• 5 IT proficient
• 7 Ability to develop skills to meet the needs of the team to include new processes and systems / reporting tools
• 8 Good interpersonal skills with well-developed influencing and negotiating capability to persuade others to work to deadlines
• 9 A flexible approach and the ability to work autonomously, seeking advice and referring when appropriate, as well as collaboratively within the team and across the organisation
• 10 Ability to identify user issues quickly and within agreed timescales
• 11 Calm, patient and dependable manner with a considered approach and responsible outlook
• 12 Contributes to team goals
• 13 Motivated self-starter able to take direction, Patients First
• Always Improving
• Working Together

Skills Essential

• 1 Good planning, analytical, administrative and numerate abilities
• 2 Logical and structured application
• 3 Good written and verbal communication to communicate highly complex information and processes clearly at all levels across the organisation
• 4 Demonstrates attention to detail and accuracy throughout
• 5 IT proficient
• 7 Ability to develop skills to meet the needs of the team to include new processes and systems / reporting tools
• 8 Good interpersonal skills with well-developed influencing and negotiating capability to persuade others to work to deadlines
• 9 A flexible approach and the ability to work autonomously, seeking advice and referring when appropriate, as well as collaboratively within the team and across the organisation
• 10 Ability to identify user issues quickly and within agreed timescales
• 11 Calm, patient and dependable manner with a considered approach and responsible outlook
• 12 Contributes to team goals
• 13 Motivated self-starter able to take direction

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

You will work closely with UHS stakeholders and the national NHS England implementation team, playing a key role in delivering one of the most significant workforce system transformation programmes in the NHS. As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.