Operations Coordinator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

35 days annual leave (pro rata)

Generous pension scheme

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Operations Coordinator to deputise for operational managers and support the smooth running of the patient journey within the Women and Newborn Care group. You will work to ensure streamlined administrative processes, patient flow, and adherence to reporting standards.

The role requires strong IT skills, NHS admin experience, and the ability to prioritise and multitask in a busy hospital environment, with exposure to theatres,

Qualifications

• Educated to degree level or equivalent experience.
• Competent IT skills with good keyboard skills and suite software (MS Office).
• Previous NHS administration experience and knowledge of eCamis system.

Responsibilities

• Deputise for the operational managers and access manager as required.
• Ensure smooth patient journey with coordinated administrative processes around the patient.
• Support day-to-day operational issues including patient flow and information governance.

Skills

IT literacy

Performance reporting

Organisational skills

Supervisory experience

Multitasking under pressure

Education

Degree level or equivalent experience

Tools

eCamis

LUNA

CHARTS

PowerBI

Microsoft Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Operations Coordinator

Contract Type: Fixed Term

Fixed Term Contract End Date: Jan 2027.

Purpose for Fixed Term: Sickness Absence Absence Backfill

Main duties of the job

This is an exciting opportunity to join our team in the Women and Newborn Care group Operational management team. We are looking for a dynamic, team player to join our team to support the day to day operational demands of the care group.

We are a team of four that work closely with our clinical colleagues to ensure the smooth operational delivery of our service. Our day to day work deals with every aspect of the patient pathway, focusing on performance targets, service delivery and operational excellence to provide patient focused care. In this role you will gain significant exposure to all elements of a hospital including theatres, inpatients and outpatients.

As a care group, Women and Newborn deliver essential care from the beginning to the end of life, this role will play a key part in upholding our standards and ensuring patients receive the very best care and experience.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for deputising for the operational managers and access manager as required.

Be responsible for the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

To ensure that patient pathways are managed in line with Trust and National reporting standards and that all documentation is maintained in line with information governance principles.

To support the operational management team with day to day operational issues, including patient flow.

We are looking for someone who can take initiative, deputise, problem solve and work collaboratively.

The successful candidate needs to be able to prioritise and communicate effectively, working flexibly with the team around them and our colleagues throughout the care group and trust to find solutions to relieve operational pressures.

The ideal candidate will be proficient in the use of Microsoft programmes and all trust software including but not exclusive to; e-camis, charts, LUNA, PowerBI.

The successful candidate will need a substantial working knowledge of the 18wk RTT pathway, experience of waiting list management and trust cancer targets.

As a Trust, we support flexible working where the needs of the service allow and you’ll have an opportunity to discuss this at interview.

This role is multi-faceted, therefore it will offer the opportunity to engage in training and development and will provide exposure that will significantly aid any aspirations of career progression.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Educated to degree level or possessing an equivalent level of experience, training, and knowledge
• Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
• Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
• Ability to analyse and interpret performance report information
• Organisational knowledge of admin procedures and working processes
• Experience in a supervisory role
• Ability to work under own initiative
• Proven ability to work to deadlines, prioritise and multitask
• Able to manage fluctuating demands on the post in calm and logical manner

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
• Awareness of health service policy in relation to Trust access targets.
• Patient Administration System (for example eCamis, LUNA, CHARTS) trained.
• Service Improvement training
• Knowledge of medical terminology
• International Computer Driving Licence (ICDL)

Trust Values

• Patient First
• Working Together
• Always Improving