Non-Medical Flexible Workforce Manager

Transformation Unit; Bradford; Hybrid; GBP 49,000 - 57,000; Full time

Job summary

Bradford Teaching Hospitals NHS Foundation Trust in Bradford is seeking a Non-Medical Flexible Workforce Manager to drive rostering, temporary staffing and workforce projects across the Trust. You will lead and develop our non-medical workforce systems to support safe staffing, operational efficiency and patient care.

You will oversee system training, performance and stakeholder engagement, with a focus on service improvement, digital transformation and delivering high-quality staffing solutions

Qualifications

• Experience in workforce management and e-Rostering systems.
• Strong project management and change management skills.
• Experience analysing complex workforce data and translating findings into improvements.
• Excellent communication and stakeholder engagement across levels.

Responsibilities

• Lead operational management of e-Rostering, temporary staffing and workforce projects.
• Act as subject matter expert for workforce systems and system performance.
• Develop training materials and guide users through changes.
• Prepare reporting and KPI dashboards and ensure data accuracy.

Skills

Workforce management

e-Rostering

Project management

Data analysis

Stakeholder engagement

Leadership

Communication

Problem solving

Education

Degree level qualification

PRINCE2 training

Postgraduate professional development

Tools

Healthroster Application

Microsoft Word

Excel

Job description

Employer Bradford Teaching Hospitals NHS Foundation Trust Employer type NHS Site BRI Town Bradford Salary £49,387 - £56,515 per annum Salary period Yearly Closing 08/11/2026 23:59

Non-Medical Flexible Workforce Manager

NHS AfC: Band 7

Job overview

Closing Date: 08.11.26

Shortlisting to take place after closing date: commencing 09.11.26

Interview expected to take place in the week following shortlisting: commencing 30.11.26

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.

Are you an experienced workforce professional with a passion for driving service improvement, workforce optimisation and digital transformation? Do you have the leadership skills to manage complex workforce systems and deliver high-quality staffing solutions across a large organisation?

We are seeking a dynamic and innovative Non-Medical Flexible Workforce Manager to lead and develop our flexible workforce team, that provide temporary staffing, e-Rostering and job planning services. This is an exciting opportunity to play a pivotal role in ensuring the Trust has effective workforce systems and processes that support safe staffing, operational efficiency and excellent patient care.

This is an opportunity to shape and influence workforce delivery across one of the largest teaching hospital trusts in the region. You will join a forward-thinking HR and Workforce team committed to continuous improvement, innovation and supporting our people to deliver outstanding care.

If you are passionate about workforce transformation and want to make a real difference to how services are planned and delivered, we would love to hear from you.

Main duties of the job

As the Non-Medical Flexible Workforce Manager, you will lead the operational management and development of our electronic rostering systems, temporary staffing services and workforce projects for our non-medical workforce. You will act as the Trust's subject matter expert for workforce systems, overseeing system performance, service improvement initiatives, training programmes and stakeholder engagement across clinical and non-clinical services.

We are looking for someone who can demonstrate:

• Significant experience in workforce management, e-Rostering, temporary staffing or workforce systems.
• Strong project management and change management skills.
• Experience analysing complex workforce data and translating findings into actionable improvements.
• Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
• Experience leading and developing teams.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• A commitment to innovation, quality improvement and delivering excellent customer service.

Working for our organisation

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We are one team

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Detailed job description and main responsibilities

System Implementation/Review

Test, deploy, maintain and support individual end user requirements.

Support the Clinical Implementation Manager in providing advice and guidance to key users during the data gathering exercise.

Produce dummy rosters identifying any problems, verify applicability of rules and restrictions, the impact they have on the roster and rectify issues until a workable roster is produced.

Develop training materials, guidelines and reference documents to enable change to be implemented.

S ystem training

To be responsible for the planning, design and implementation of training programmes in all aspects of e-Rostering including new starters as part of their induction and the continual training of existing staff in changes and improvements to the system.

To produce supporting materials and conduct training sessions for ward managers and other roster creators in the e-Rostering software application and reporting elements.

Plan and deliver training programmes for end users to support upgrades to the software.

System management

Develop local system user manuals to accommodate bespoke rostering arrangements as required.

Attend meetings at a senior level as System Lead.

Prepare a reporting schedule and publish and circulate database reports and a KPI dashboard in accordance with report deadlines.

Submit weekly and monthly attendance and absence files to payroll for payment

Understand the impact of workload demands on staffing establishments and skillmix requirements, offering advice on using the system to support and improve budget compliance.

Identify, interpret and resolve system faults.

Assist staff to resolve problems with software implementation and promote the benefits of the software to system users.

Ensure all data is handled in accordance with national and Trust data protection policies and guidelines.

System support

Act as a functional e-roster system expert internally for the Trust.

Support the Chief Nurses Team in the Confirm and Challenge process.

To diagnose and resolve any system errors or malfunctions and liaise with appropriate trust and provider company staff to resolve any user or technical issues.

Log recurring issues with the provider support centre.

To provide ongoing advice on Roster Management guidelines and their implementation proposing changes as appropriate.

Identify and propose changes to working practices in order to fully realise the benefits of the rostering system.

Challenge and persuade others to change their working practices negotiating compromise as required to maximise the potential benefits of the system and associated technology.

Identify development requirements in relation to the software to ensure the Trusts rostering requirements are met.

Lead pilots of new system developments and interfaces as required.

Evaluate new software and be responsible for roll out plans with delivery dates.

Ensure all updated system user manuals are circulated to roster creators.

Work with the other members of the project implementation team and the software providers to ensure full functionality is realised from the electronic rostering system. Maintain ongoing links with Human Resources and advise on system developments in relation to Working Time Directives and Agenda for Change.

Make necessary changes to the roster system to comply with any legislative changes.

Provide technical assistance to the system suppliers with regards to system implementation, enhancements and upgrades.

Other responsibilities

To undertake any other duties commensurate with the grade and in line with the requirements of the post.

Person specification

Experience

• Experience in a team leader/management role
• Experience of standard programmes such as Microsoft Word, Excel
• Experience of other computer software applications
• Working knowledge of electronic rostering using Healthroster Application/Interview E
• Experience of providing training, support and advice to other members of professional and support staff
• Experience of implementing new systems, processes or technology including procedures relating to data cleansing, system rules, data manipulation and report production.
• Experience of working in the NHS or experience of implementing new software across a large organisation
• Previous experience in a systems related role
• Working experience in a “change management” environment
• Experience of working in a cross professional or directorate role
• Experience of developing strong collaborative relationships both internally and externally Application/Interview D
• Experience of successful project or change management associated with new data and information flows
• Experience of consultant job plans, EWTD and medical staff rotas

Skills

• Excellent organisational and time management skills
• Tactful with good communication and interpersonal skills
• Highly developed analytical skills and ability to interpret complex data effectively and succinctly
• Positive, approachable and supportive even when working under pressure
• Ability to communicate in written and verbal formats including the use of different media for presentations
• Ability to give support and specialist advice on complex issues using terminology and language appropriate to the target audience
• Professional attitude to work and colleagues
• Ability to work under pressure to planned timescales to deliver results within deadlines
• Flexibility and adaptability – able to work on own initiative
• Ability to prioritise and focus when faced with multiple simultaneous tasks
• Ability to persuade, influence and negotiate with staff at all levels in the organisation including senior staff
• Motivated to make a difference and make a positive impact in implementing change Application/Interview E
• Good team player and sense of humour
• Able to accept advice and guidance when needed
• Ability to absorb and analyse information and performance data quickly and accurately Application/Interview E
• Ability to work on own initiative with limited supervision
• Advanced keyboard skills to level of advanced ECDL

Knowledge

• Understanding of Information Governance and Confidentiality Application/ Interview E
• Extensive knowledge of Microsoft Office applications with specific emphasis on word processing, databases and spreadsheets
• Willingness to undertake further training to enhance skills and knowledge base

Qualifications

• Degree level qualification or equivalent experience and qualifications
• Evidence of relevant and recent professional development & training at post graduate level
• Formal training in project methodology and tools
• PRINCE 2 foundation or practitioner level?