Workforce Planning Coordinator - 483997

Support For Ordinary Living (SOL); Wishaw; On-site; GBP 28,000 - 32,000; Full time

Job summary

Support For Ordinary Living (SOL) is seeking a Workforce Planning Coordinator in Wishaw to ensure effective staff deployment across services. You will work to meet the Health and Care (Staffing) (Scotland) Act 2019, coordinating rosters, leave, and contingencies with a two-person team.

Reporting to the Workforce Planning Manager, you will enhance staff wellbeing, monitor shortages, and collaborate with Talent Acquisition to provide a smooth onboarding experience for new hires.

Qualifications

• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and relationship-building skills.
• Experience using workforce planning systems such as Access People HR and Planner.
• Understanding of person-centred matching and staffing principles.

Responsibilities

• Develop and maintain rolling staff rosters and communicate shifts in advance.
• Coordinate annual leave planning and staffing cover using Peripatetic Support Workers.
• Deploy teams to cover unplanned absence and monitor staffing levels.
• Communicate staffing changes and impacts to people we support and families.
• Support onboarding with Talent Acquisition and manage shadow shifts for new staff.

Skills

Analytical skills

Communication

Staffing coordination

Staff wellbeing

Organisational skills

Tools

Access People HR

Planner

Job description

Finding the right people, in the right place, at the right time is critical to delivering exceptional support. If you're highly organised, people-focused, and enjoy solving staffing challenges, this could be the perfect opportunity for you.

Workforce Planning Coordinator

• Kirk Road, Wishaw
• £27,631.59 per annum
• 37 hours per week
• Full-time, Permanent
• 30 days annual leave (inclusive of public holidays)

Accountable to: Workforce Planning Manager

About the Role

At SOL, our People Team is dedicated to creating an outstanding employee experience, supporting a motivated and high-performing workforce that delivers excellent outcomes for the people we support.

As a Workforce Planning Coordinator, you will play a key role in ensuring the effective deployment of staff across our services, helping us meet the principles of the Health and Care (Staffing) (Scotland) Act 2019. Working as part of a team of two coordinators, you will ensure staffing levels are planned effectively, shifts are communicated in advance, and high-quality, person-centred support can be delivered safely and consistently.

This is a fast-paced and rewarding role that combines workforce planning, staff wellbeing, absence management, and stakeholder communication.

What You'll Be Doing

As Workforce Planning Coordinator, you will:

• Develop and maintain rolling staff rosters, ensuring colleagues know their shift patterns in advance and the people we support know who will be supporting them.
• Coordinate annual leave planning and arrange appropriate staffing cover using Peripatetic Support Workers and Relief Staff.
• Deploy an allocated team of Peripatetic Support Workers to cover unplanned absence.
• Communicate staffing changes and their impact to the people we support and their families.
• Work closely with the Talent Acquisition Coordinator to deliver a seamless onboarding experience for new employees.
• Coordinate and monitor shadow shifts for new staff, ensuring all required documentation is completed.
• Identify and report potential staffing shortages through workforce planning meetings.
• Conduct "Keep in Touch" and "Back to Work" meetings, providing support to employees returning from absence.
• Carry out routine wellbeing check-ins with allocated staff members.
• Gather feedback from colleagues and the people we support on the performance of new employees.
• Maximise the use of SOL's digital people management systems, including Access People HR and Planner.
• Support recruitment and retention initiatives.
• Provide cover for colleagues within the Workforce Planning Team.
• Complete administrative duties associated with the role.

What We’re Looking For

We're looking for someone who is passionate about people and can confidently coordinate staffing solutions in a dynamic environment.

You will have:

Strong analytical skills with the ability to interpret data and make informed, values-based decisions.

Excellent communication and relationship-building skills.

The ability to coordinate solutions to complex workforce challenges.

An understanding of the importance of person-centred matching.

Knowledge of workforce planning legislation and best practice.

Experience using workforce planning systems, such as Access People HR and Planner.

A proactive approach to problem-solving.

Strong organisational skills and attention to detail.

The ability to work independently and collaboratively.

A commitment to diversity, inclusion, and improving outcomes for people.

Why Join SOL?

At SOL, you'll be part of a dedicated People Team that makes a real difference every day. Your work will directly support the delivery of safe, high-quality services while ensuring our employees feel supported, engaged, and valued.

If you're looking for a role where you can combine planning, people management, and problem-solving to make a genuine impact, we'd love to hear from you.