Workforce Operations Manager

Imrandd Ltd; Semley; Remote; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Birthday off

Healthcare cash plan

Life assurance

Discount vouchers

Flexible working

Wellbeing portal

Job summary

Clinical Partners is seeking a Workforce Operations Manager to lead a dedicated onboarding and compliance team. You'll drive performance, quality and service delivery while balancing stakeholder expectations in a regulated healthcare context.

The role is primarily remote with monthly travel to Semley and occasional travel to London, offering exposure to process improvements and system implementations across a growing clinician workforce.

Qualifications

• Proven experience leading operational teams in fast-paced environments.
• Strong people management and coaching skills.
• Experience using KPIs and dashboards to drive improvements.
• Ability to balance service delivery, quality, compliance and stakeholder expectations.
• Experience in regulated environments and change initiatives.

Responsibilities

• Lead, coach and develop a high-performing Workforce Operations team.
• Oversee onboarding, compliance and workforce administration activities.
• Manage performance through KPIs, SLAs and service delivery standards.
• Use data and MI to identify trends and drive performance improvements.
• Ensure processes remain compliant, efficient and scalable.
• Identify risks, capacity issues and bottlenecks and mitigate them.
• Build relationships with stakeholders across planning, supply and operations.
• Lead continuous improvement initiatives and support new systems and processes.
• Ensure accurate records and audit trails are maintained.

Skills

Leadership

Performance management

Data-driven decisions

KPI tracking

Stakeholder management

Regulated environment

People development

Job description

Workforce Operations Manager

This is a newly created role and an exciting opportunity for an experienced operational leader to join Clinical Partners as we continue to grow our contingent clinician workforce.

We're looking for someone who can lead and develop a high-performing team, drive operational excellence through KPIs and SLAs, and use data and insight to support informed decision-making. You'll thrive in a fast-paced environment and be confident balancing service delivery, quality, compliance and stakeholder expectations.

Whilst experience within onboarding, compliance, credentialing or workforce administration would be beneficial, we are equally interested in candidates who have successfully led operational teams within regulated environments and can demonstrate strong leadership, performance management and continuous improvement experience.

Reporting to the Head of Clinician Workforce Operations, you will lead a Team Leader and a team of administrators responsible for clinician onboarding and compliance, ensuring an efficient, scalable and high-quality service that supports our continued growth.

This is a fantastic opportunity to shape and influence a growing function within a rapidly expanding healthcare organisation. You'll have the autonomy to improve processes, develop team capability, enhance performance and make a visible impact on both the clinician and colleague experience.

This is a primarily remote role with monthly travel to our office in Semley and occasional travel to London for team meetings and business activities.

Key Responsibilities:

• Lead, coach and develop a high-performing Workforce Operations team.
• Oversee clinician onboarding, compliance and workforce administration activities.
• Manage operational performance through KPIs, SLAs and service delivery standards.
• Use data, reporting and management information to identify trends and drive performance improvements.
• Ensure workforce processes remain compliant, efficient and scalable as the organisation continues to grow.
• Identify and mitigate operational risks, capacity challenges and process bottlenecks.
• Build effective relationships with stakeholders across Workforce Planning, Clinician Supply and Clinical Operations.
• Lead continuous improvement initiatives that enhance quality, efficiency and stakeholder experience.
• Support the implementation of new systems, processes and ways of working.
• Ensure accurate records, documentation and audit trails are maintained.

Requirements:

We're looking for a strong operational leader with experience managing teams, driving performance and improving processes within a regulated environment.

You don't need to have previously managed an onboarding or compliance function. More important is your ability to lead people, use data and insight to make informed decisions, manage performance through KPIs and SLAs, and deliver continuous improvement.

Experience within healthcare would be beneficial, but we also welcome applications from candidates who have worked within other regulated sectors such as education, defence, aviation or financial services.

Essential

• Proven experience leading operational teams within a fast-paced environment.
• Strong people management skills with a track record of developing high-performing teams.
• Experience managing performance through KPIs, SLAs and operational objectives.
• Confidence using data, reporting and performance metrics to support decision-making and drive improvement.
• Experience producing and interpreting dashboards, reports and management information.
• Strong stakeholder management and communication skills.
• Ability to balance competing priorities and make sound operational decisions.
• Experience working within a regulated environment and understanding how regulatory and compliance requirements impact operational processes and service delivery.
• A proactive approach to problem solving, continuous improvement and service excellence.

Desirable

• Experience within healthcare, workforce operations, onboarding, compliance, credentialing or safer recruitment.
• Experience supporting organisational growth, transformation or service improvement projects.
• Knowledge of workforce planning and resource management.

Remuneration and Benefits:

• up to £60,000 annual salary (DOE)
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.