Remote Workforce Operations Leader

Imrandd Ltd; Semley; Remote; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Birthday off

Healthcare cash plan

Life assurance

Discount vouchers

Flexible working

Wellbeing portal

Job summary

Clinical Partners is seeking a Workforce Operations Manager to lead a dedicated onboarding and compliance team. You'll drive performance, quality and service delivery while balancing stakeholder expectations in a regulated healthcare context.

The role is primarily remote with monthly travel to Semley and occasional travel to London, offering exposure to process improvements and system implementations across a growing clinician workforce.

Qualifications

• Proven experience leading operational teams in fast-paced environments.
• Strong people management and coaching skills.
• Experience using KPIs and dashboards to drive improvements.
• Ability to balance service delivery, quality, compliance and stakeholder expectations.
• Experience in regulated environments and change initiatives.

Responsibilities

• Lead, coach and develop a high-performing Workforce Operations team.
• Oversee onboarding, compliance and workforce administration activities.
• Manage performance through KPIs, SLAs and service delivery standards.
• Use data and MI to identify trends and drive performance improvements.
• Ensure processes remain compliant, efficient and scalable.
• Identify risks, capacity issues and bottlenecks and mitigate them.
• Build relationships with stakeholders across planning, supply and operations.
• Lead continuous improvement initiatives and support new systems and processes.
• Ensure accurate records and audit trails are maintained.

Skills

Leadership

Performance management

Data-driven decisions

KPI tracking

Stakeholder management

Regulated environment

People development

Job description

Clinical Partners is seeking a Workforce Operations Manager to lead a dedicated onboarding and compliance team. You'll drive performance, quality and service delivery while balancing stakeholder expectations in a regulated healthcare context.

The role is primarily remote with monthly travel to Semley and occasional travel to London, offering exposure to process improvements and system implementations across a growing clinician workforce.