Remote Workforce Operations Leader

Clinical Partners; Semley; Hybride; GBP 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Birthday day off

Benefits Platform

Life Assurance

Flexible working

Charitable events

Wellbeing portal

Employee Assistance Programme

Résumé du poste

Clinical Partners is seeking an experienced operational leader to guide a Workforce Operations team, focusing on onboarding, compliance and scalable support for a growing clinician workforce.

You will drive performance using KPIs and SLAs, leveraging data to inform decisions and continuous improvement. The role is primarily remote with monthly travel to Semley and occasional travel to London for meetings.

Qualifications

• Proven experience leading operational teams within a fast-paced environment.
• Strong people management skills with a track record of developing high-performing teams.
• Experience managing performance through KPIs, SLAs and operational objectives.
• Confidence using data, reporting and performance metrics to support decision-making and drive improvement.
• Experience producing and interpreting dashboards, reports and management information.
• Strong stakeholder management and communication skills.
• Ability to balance competing priorities and make sound operational decisions.
• Experience working within a regulated environment and understanding how regulatory and compliance requirements impact operational processes and service delivery.
• A proactive approach to problem solving, continuous improvement and service excellence.
• Experience within healthcare, workforce operations, onboarding, compliance, credentialing or safer recruitment.
• Experience supporting organisational growth, transformation or service improvement projects.
• Knowledge of workforce planning and resource management.

Responsabilités

• Lead, coach and develop a high-performing Workforce Operations team.
• Oversee clinician onboarding, compliance and workforce administration activities.
• Manage operational performance through KPIs, SLAs and service delivery standards.
• Use data, reporting and management information to identify trends and drive performance improvements.
• Ensure workforce processes remain compliant, efficient and scalable as the organisation continues to grow.
• Identify and mitigate operational risks, capacity challenges and process bottlenecks.
• Build effective relationships with stakeholders across Workforce Planning, Clinician Supply and Clinical Operations.
• Lead continuous improvement initiatives that enhance quality, efficiency and stakeholder experience.
• Support the implementation of new systems, processes and ways of working.
• Ensure accurate records, documentation and audit trails are maintained.

Connaissances

Team leadership

People management

KPI & SLA management

Data analysis

Dashboard reporting

Stakeholder management

Continuous improvement

Regulated environment experience

Description du poste

Clinical Partners is seeking an experienced operational leader to guide a Workforce Operations team, focusing on onboarding, compliance and scalable support for a growing clinician workforce.

You will drive performance using KPIs and SLAs, leveraging data to inform decisions and continuous improvement. The role is primarily remote with monthly travel to Semley and occasional travel to London for meetings.