Workforce ESR Administrator

NHS; Par; On-site; GBP 28,000 - 31,000; Full time

Job summary

Cornwall Partnership NHS Foundation Trust is seeking two Workforce ESR Administrators at Band 4. You will support the ESR system, guide managers and staff on contracts and payroll-related processes, and help maintain accurate workforce data across the ESR platform.

The roles are open exclusively to existing Finance Directorate members, with flexible working and a permanent contract. Interviews are scheduled for mid-November.

Qualifications

• GCSEs or equivalent (A-C) including Maths and English
• NVQ 4 in business admin or equivalent qualification or equivalent experience
• Previous training with ESR
• Previous Payroll Experience
• Line Management Experience

Responsibilities

• Provide specialist support and administration for ESR and related workforce systems.
• Act as a key point of contact for ESR, self-service and workforce systems queries.
• Support managers and staff with contractual changes, workforce records and payroll-related processes.
• Deliver advice, guidance and training on the effective use of ESR and associated systems.
• Undertake Registration Authority responsibilities, including smartcard management and system access controls.
• Maintain high standards of workforce data quality through validation, auditing and data cleansing activities.
• Monitor registrations, fixed-term contracts and access requirements, escalating issues where appropriate
• Contribute to the ongoing development and improvement of workforce systems, processes and standard operating procedures.

Job description

This post is only open to Finance Directorate applicants.

Workforce ESR Administrator

Band 4

Main area Workforce Intelligence Grade Band 4 Contract Permanent Hours

• Full time
• Flexible working

Job ref 201-26-988

Site Latham Park Town Par Salary £28,392 - £31,157 Per Annum Salary period Yearly Closing 09/11/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

An exciting opportunity has arisen fortwo Workforce ESR Administrators to join the Workforce & Finance Intelligence Team. These opportunities are open exclusively to existing members of the Finance Directorate.

The postholders will play a key role in supporting and maintaining the Trust's Electronic Staff Record (ESR) system, providing specialist advice, guidance and support to managers and employees. Acting as key contacts for ESR, self-service, contractual paperwork and system access queries, they will help ensure workforce data and systems remain accurate, compliant and fit for purpose. The roles also support Registration Authority processes and contribute to the ongoing development and improvement of workforce systems and services

Interviews for this role will be held on 13th November

Main duties of the job

• Provide specialist support and administration for ESR and related workforce systems.
• Act as a key point of contact for ESR, self-service and workforce systems queries.
• Support managers and staff with contractual changes, workforce records and payroll-related processes.
• Deliver advice, guidance and training on the effective use of ESR and associated systems.
• Undertake Registration Authority responsibilities, including smartcard management and system access controls.
• Maintain high standards of workforce data quality through validation, auditing and data cleansing activities.
• Monitor registrations, fixed-term contracts and access requirements, escalating issues where appropriate
• .Contribute to the ongoing development and improvement of workforce systems, processes and standard operating procedures.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Person specification

Education & Experience

• GCSEs or equivalent (A-C) including Maths and English
• NVQ 4 in business admin or equivalent qualification or equivalent experience
• Previous training with ESR
• Previous Payroll Experience
• Line Management Experience

Skills

• Good communication / interpersonal skills
• Understanding of confidentiality
• Understanding of data quality

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.