Senior Administrator- Clinical Support

Cornwall Partnership; Truro; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Cornwall Partnership NHS Foundation Trust in Cornwall is seeking an Administration Officer on a fixed-term maternity-cover, 9 months. The role is part-time (22.5 hours per week) with hybrid working and occasional weekend shifts.

You will provide comprehensive administrative support to the Digital Health Service, managing referrals, appointments and data entry. As the first point of contact for internal and external stakeholders, you will prioritise a busy workload, work with Ward Managers and

Qualifications

• NVQ Level 3 qualification in administration or equivalent level of experience.
• Good basic education, demonstrating high levels of literacy and numeracy.
• Administration experience within a busy office environment.
• Computer literate with a good working knowledge of Microsoft Office.
• Previous NHS experience.

Responsibilities

• Answering telephone to patients and clinical professionals.
• Processing referrals.
• Admitting patients to the wards.
• Booking appointments.
• Discharging patients.
• Support data submission.
• Supervising staff.
• Manage own workload.
• Liaise with Business Support Supervisor and Ward Managers to ensure workflow through the service.

Skills

Organisation

Multitasking

Written and verbal communication

Analytical thinking

Prioritisation

Teamwork

Education

NVQ Level 3 in administration

Good basic education

NHS experience

Tools

Microsoft Office

Job description

Main area Administration Grade Band 3 Contract Fixed term: 9 months (Maternity Cover) Hours Part time - 22.5 hours per week (Hybrid role with a mix of working from home and office, as required. This role requires some weekend working on a variable shift allocation.) Job ref 201-26-848-A

Site Green Court Town Truro Salary £25,760 - £27,476 Pro Rata Salary period Yearly Closing 12/11/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

The postholder will work with the Digital Health Service to provide comprehensive administrative support that will include the management of work relating to Digital Health and its staff. The post holder will be required to manage and prioritise their day-to-day workload and use their initiative, without direct supervision, for routine tasks. This will require good organisational skills and the ability to work to tight deadlines and with frequent interruptions.

The postholder will act as a first point of contact for internal and external stakeholders.

The postholder will be required to work with a degree of flexibility to enable administrative support for service development.

Main duties of the job

• Answering telephone to patients and clinical professionals
• Processing referrals
• Admitting patients to the wards
• Booking appointments
• Discharging patients.
• Support data submission
• Supervising staff
• Manage own workload
• Liaise with Business Support Supervisor and Ward Managers to ensure workflow through the service

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education / Qualifications and Relevant Experience

• NVQ Level 3 qualification in administration or equivalent level of experience
• Good basic education, demonstrating high levels of literacy and numeracy
• Administration experience within a busy office environment
• Computer literate with a good working knowledge of Microsoft Office
• Previous NHS experience

Skills and Aptitude

• Excellent organisational skills and an ability to multitask
• Excellent written and verbal communication skills
• Analytical approach to problem solving

Personal Qualities

• Able to prioritise and work well under pressure to tight deadlines
• Able to work as part of a Team

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

Name Anna Heather Job title Business Support Supervisor Email address [e-mail] Telephone number 01726873447 Additional information

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.