Administration Assistant

Cornwall Partnership; Redruth; On-site; GBP 23,000 - 28,000; Part time

Job summary

Cornwall Partnership NHS Foundation Trust is seeking an Administration Assistant to support the Integrated Community Stroke Service (ICSS) in Redruth. The role focuses on reception, clerical duties, patient bookings and data input within a busy NHS environment.

You will be part of a multi-disciplinary team including secretaries and administrative staff, reporting to the Business Support Supervisor. The role offers 30 hours per week, with a pro rata annual salary and NHS benefits.

Qualifications

• RSA III Word-Processing or equivalent
• GCSE Maths and English or equivalent
• NVQ2 level 2 in business admin or relevant qualification / experience
• AMSPAR or medical secretary qualification

Responsibilities

• Be the first point of contact for all patients, relatives, carers and health and social care professionals.
• Provide full clerical support to the ICSS team and input of clinical activity data.
• Assist with patient bookings and input of information into systems.
• Support smooth running of the administrative service and contribute to service priorities.

Education

RSA III Word-Processing or equivalent

GCSE Maths and English or equivalent

NVQ2 level 2 in business admin or relevant qualification / experience

AMSPAR or medical secretary qualification

Tools

Microsoft Office (Excel, Word)

Job description

Main area Integrated Cornwall Stroke Service (ICSS) Grade Band 2 Contract Permanent Hours

• Full time
• Part time

30 hours per week (Tuesday to Friday) Job ref 201-26-972

Site TR15 3ER Town Redruth Salary £25,272 Pro Rata Salary period Yearly Closing 11/11/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

An exciting opportunity has arisen for a part time administration assistant working 30 hours a week within The Integrated Community Stroke Service (ICSS). ICSS provides specialist care for Stroke and Transient Ischaemic Attack (TIA) or mini stroke patients, their families and carers throughout Cornwall and the Isles of Scilly.

The team consists of a Countywide Lead, Locality Team Leads, Stroke Specialist Nurses, Therapists, Business Support Supervisor, Secretaries and Administrative Assistants (this role).

Under the direction of the Business Support Supervisor, this role will support the Integrated Community Stroke Service in administrative and secretarial duties, patient bookings and assisting with the input of clinical activity data.

You should possess excellent communication, IT and time management skills to ensure the smooth running of the service. The role will be challenging and varied but ultimately a rewarding role that will provide an opportunity, for the right person, to become a key member of the team.

Each team member is required to be flexible in contributing to the overall Trust agenda and in responding to changes in both management agenda and priorities.

Main duties of the job

The post holder will be a key foundation member in providing full clerical support to various key functions within the ICSS Team to provide an efficient and effective administrative service. Be the first point of contact for all patients, their relatives, carers, health and social care professionals, referrers and visitors and ensure they are fully assisted, as required.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education / Qualifications and Relevant Experience

• RSA III Word-Processing or equivalent
• GCSE Maths and English or equivalent
• NVQ2 level 2 in business admin or relevant qualification / experience
• AMSPAR or medical secretary qualification

Knowledge and abilities

• Experience of Microsoft Office applications including Excel and Word
• Data input
• Experience working within admin in a NHS setting

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.