Workflow Supervisor Associate

DTCC; Wrexham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

DTCC is seeking a Workflow Supervisor Associate to oversee operations within Asset Services Client Support. The role encompasses task coordination, performance monitoring, and workflow optimization, with a focus on training and development. Ideal candidates will bring over four years of relevant experience and the ability to enhance team productivity through effective management and support.

Benefits

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off and Family Care

Flexible/hybrid work model

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Oversee daily operations and team coordination.
• Ensure workload allocation and coverage.
• Track performance metrics and report to upper management.
• Identify workflow improvements and maintain quality assurance.

Skills

Time Management

Organizational Skills

Communication

Interpersonal Abilities

Data Analysis

Performance Metrics

Problem Solving

Education

Bachelor's degree preferred

Tools

SalesForce

BPM

Power BI/Automate

Appian

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Enterprise Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end standard methodologies.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  

The Impact you will have in this role:

The Workflow Supervisor Associate is responsible for overseeing and managing daily operations within the department. They ensure task coordination, appropriate coverage, and workload allocation. The role entails tracking performance metrics, analyzing productivity, and reporting to upper management. It involves identifying and implementing workflow improvements, providing training and upskilling opportunities for employees, maintaining quality assurance, and resolving workflow issues as an escalation point. The Workflow Supervisor will be a point of contact for the team in regard to the day-to-day workflow operations and/ or escalations, and will provide guidance, support, and training to enhance the productivity of the team and the quality of their work.

This Workflow Supervisor Associate role is in Asset Services Client Support.

Your Primary Responsibilities:

• Supervise Workflow Operations and Team Coordination: Oversee daily activities, ensure team members are aligned with goals and deadlines.
• Workflow Distribution: Ensure appropriate coverage and workload allocation.
• Performance Monitoring and Reporting: Track metrics, analyze productivity, provide feedback, and report to upper management.
• Process Optimization: Identify and implement workflow improvements.
• Training and Development: Train new employees and ensure team members are equipped to meet performance expectations.
• Quality Assurance: Maintain compliance with department procedures and high standards for quality and accuracy.
• Problem Solving: Address and resolve workflow issues, serve as escalation point.
• Documentation: Maintain records of processes, performance, and training activities.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Strong time management and organizational skills
• Excellent communication and interpersonal abilities
• Proficient in data analysis and performance metrics
• Proficiency in workflow management tools such as SalesForce, BPM, Power BI/Automate, Appian, etc.
• Flexibility to respond to changing project requirements, client priorities, and organizational standard processes

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.