Live Services Manager

NICE - National Institute for Health and Care Excellence; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading organization as a Live Services Manager, responsible for managing and optimising live services across various platforms. This role encompasses ensuring performance, service availability, and liaising between IT teams and projects to support NICE's digital ambitions. Ideal candidates will have a background in IT service management and cloud technologies, offering a supportive work environment with opportunities for professional growth.

Benefits

Flexible working

Supportive and inclusive environment

Qualifications

• Experience in managing live services and IT operations.
• Strong background in cloud infrastructure services.
• Mid-senior level experience in a similar role.

Responsibilities

• Oversee service availability and performance across multiple platforms.
• Drive service management processes including incident and change management.
• Ensure continuous service improvement across the service delivery function.

Skills

Service management

Cloud services

Stakeholder management

Agile methodology

Education

Relevant degree or equivalent experience

Job description

Join to apply for the Live Services Manager role at NICE - National Institute for Health and Care Excellence

1 day ago Be among the first 25 applicants

Join to apply for the Live Services Manager role at NICE - National Institute for Health and Care Excellence

Get AI-powered advice on this job and more exclusive features.

Are you a passionate about managing live services and ensuring that end users, customers and IT teams have all the right ingredients in place to launch new systems and functionality?

If so we would love to hear from you!

The National Institute for Health and Care Excellence (NICE) is going through an exciting period of change and rapid growth and there could not be a better time to join us.

As Live Services Manager you will play a pivotal role in supporting NICE achieve its ambitions to be an organisation as brilliant as the people in it by delivering stable, cloud first, secure by design, user focused services that improve employee effectiveness.

Interviews will be held on the 18th/19th June 2025.

This role is responsible for live service management across multiple platforms and services to ensure service availability, performance and process maturity. The scope includes c. 30 inhouse built services such as the NICE Website, to services enabling internal operational and productivity working like Microsoft 365 and Dynamics.

Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with teams across NICE providing a bridge between projects/programmes and the operation/support of the ongoing services.

• Drive the development and maturity of service management processes, including incident, problem, change, and configuration management
• Work with teams/functions across NICE to define service support models, service level/ experience level agreements (SLAs/XLAs) and operational level agreements (OLAs)
• Work with DIT multi-disciplinary teams to provide assurance and planning expertise for service transitions to live enabling beneficial changes to be made with minimum disruption to IT services.
• Chair the DIT Change Advisory Board (CAB) as required; take lead role in managing emergency changes and priority 1 incident management.
• Ensure that a programme of continual live service improvement (non-functional) is put in place across the wider service delivery function.
  
  

The Digital, Information and Technology (DIT) directorate is a 70 strong team of digital, information and technology professionals. Our digital teams adopt a user centric agile methodology and work in multi-disciplinary teams (MDT) with analytics and insight to develop and maintain NICE’s suite of digital and technology services. We play a key role in the implementation of NICE’s digital transformation programme.

The teams in DIT design, develop and maintain NICE’s suite of externally facing digital services including the NICE’s website, Clinical Knowledge Summaries and BNF which attract more than 2 million users a month.

The Live Services Manager role sits within the Infrastructure and Operations function which manages cloud and on-premise infrastructure, networks and telephony for NICE as well as the Service Desk.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

For further details / informal visits contact: Name: Tanya Slinn Job title: Associate Director, End User Services Email address: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Policy Offices

Referrals increase your chances of interviewing at NICE - National Institute for Health and Care Excellence by 2x

Sign in to set job alerts for “Service Manager” roles.

Manchester, England, United Kingdom 3 weeks ago

Rochdale, England, United Kingdom 4 days ago

North West, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 4 days ago

Warrington, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 1 day ago

Membership Manager- Manchester (New Opening)

Manchester, England, United Kingdom 12 hours ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 2 weeks ago

Oldham, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 3 weeks ago

Denton, England, United Kingdom 1 month ago

Sales Support Advisor - Fully remote working!

Manchester, England, United Kingdom 14 hours ago

Stockport, England, United Kingdom 1 week ago

Irlam, England, United Kingdom 1 week ago

Stockport, England, United Kingdom 2 weeks ago

Membership Manager- Manchester (New Opening)

Manchester, England, United Kingdom 10 hours ago

Registered Service Manager / Care Manager

Stockport, England, United Kingdom 3 weeks ago

Sale, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Nelson, England, United Kingdom 2 days ago

Salford, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 2 weeks ago

Salford, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.