Workday & People Systems Analyst

Herbert Smith Freehills Kramer; Belfast City District; On-site; GBP 32,000 - 48,000; Full time

Job summary

Herbert Smith Freehills Kramer is seeking a candidate to support the maintenance and administration of Workday and related People systems. You will handle first-line Workday queries via ServiceNow and escalate as needed, while performing cyclical tasks such as position cleanses and data purges.

The role requires at least one year of Workday experience, familiarity with core HR processes, and strong organizational skills to manage multiple requests within service levels.

Qualifications

• A minimum of one year's experience supporting Workday with a good understanding of core HCM processes.
• Exposure to additional Workday modules such as Recruiting, Compensation, Talent, Absence, Time Tracking, Benefits or Payroll is desirable.
• Comfortable analysing and resolving system and process issues in a structured manner.
• Strong organisational skills, with experience in operating incident management tools.
• Ability to prioritise and manage multiple requests within agreed service levels.
• Familiarity with Microsoft Office suite.
• Experience using ServiceNow and JIRA is desirable.
• Analytical approach to problem solving.
• Ability to work well within a global and sometimes virtual team.
• Understanding of HR data governance, confidentiality requirements and system administration best practices.
• Good stakeholder management skills, with the ability to communicate clearly with technical and non-technical audiences.
• Ability to handle sensitive people data with discretion and in line with relevant governance requirements.

Responsibilities

• Support the maintenance and ongoing administration of Workday and associated People systems, working closely with functional leads and senior team members.
• Act as first-line support for Workday queries from across the firm by operating the Workday specialist queue in ServiceNow, escalating to functional leads as required.
• Complete cyclical system administration tasks, including position cleanses, data purges and EIB uploads.
• Perform routine data audits and support activities to maintain data quality and system integrity.
• Maintain process documentation, knowledge articles, training guides and standard operating procedures relating to People Technology processes.
• Partner with internal IT teams to understand and manage downstream system impacts.
• Support user acceptance testing (UAT), regression testing and validation activities for system changes, enhancements and Workday releases.

Skills

Workday support

Incident management

Stakeholder management

Data governance

Analytical problem solving

Microsoft Office

ServiceNow

JIRA

Collaboration in global teams

Education

Workday experience

Tools

Workday

ServiceNow

JIRA

Job description

Herbert Smith Freehills Kramer is seeking a candidate to support the maintenance and administration of Workday and related People systems. You will handle first-line Workday queries via ServiceNow and escalate as needed, while performing cyclical tasks such as position cleanses and data purges.

The role requires at least one year of Workday experience, familiarity with core HR processes, and strong organizational skills to manage multiple requests within service levels.