People Systems Analyst (6 month FTC)

Herbert Smith Freehills Kramer; Greater London; On-site; GBP 28,000 - 52,000; Full time

Job summary

Herbert Smith Freehills Kramer is seeking an experienced Workday Support Analyst to assist with the ongoing administration of Workday and related HR systems. You will handle first-line queries via the Workday specialist queue in ServiceNow and escalate where needed.

You will perform data audits, position cleanses and EIB uploads, while maintaining documentation and SOPs for People Technology. Collaboration across global teams and strict governance compliance are essential features of the role.

Qualifications

• Minimum of one year's experience supporting Workday.
• Exposure to Recruiting, Compensation, Talent, Absence, Time Tracking, Benefits or Payroll is desirable.
• Comfortable analysing and resolving system and process issues in a structured manner.
• Strong organisational skills, with experience in operating incident management tools.
• Ability to prioritise and manage multiple requests within agreed service levels.
• Familiarity with Microsoft Office suite.
• Experience using ServiceNow and JIRA is desirable.
• Analytical approach to problem solving.
• Ability to work well within a global and sometimes virtual team.
• Understanding of HR data governance, confidentiality requirements and system administration best practices.
• Good stakeholder management skills, with the ability to communicate clearly with technical and non-technical audiences.

Responsibilities

• Support the maintenance and ongoing administration of Workday and related People systems.
• Act as first-line support for Workday queries via the specialist queue in ServiceNow and escalate as needed.
• Complete cyclical system administration tasks including position cleanses, data purges and EIB uploads.
• Perform routine data audits and activities to maintain data quality and system integrity.
• Maintain process documentation, knowledge articles, training guides and SOPs for People Technology processes.
• Collaborate with internal IT teams to understand and manage downstream system impacts.
• Support user acceptance testing, regression testing and validation for system changes and Workday releases.

Skills

Workday

HR data governance

ServiceNow

JIRA

Data analysis

Problem solving

Stakeholder management

MS Office

Tools

ServiceNow

JIRA

Job description

• Support the maintenance and ongoing administration of Workday and associated People systems, working closely with functional leads and senior team members.
• Act as first-line support for Workday queries from across the firm by operating the Workday specialist queue in ServiceNow, escalating to functional leads as required.
• Complete cyclical system administration tasks, including position cleanses, data purges and EIB uploads.
• Perform routine data audits and support activities to maintain data quality and system integrity.
• Maintain process documentation, knowledge articles, training guides and standard operating procedures relating to People Technology processes.
• Partner with internal IT teams to understand and manage downstream system impacts.
• Support user acceptance testing (UAT), regression testing and validation activities for system changes, enhancements and Workday releases.

Qualifications, skills and experience

• A minimum of one year's experience supporting Workday with a good understanding of core HCM processes.
• Exposure to additional Workday modules such as Recruiting, Compensation, Talent, Absence, Time Tracking, Benefits or Payroll is desirable.
• Comfortable analysing and resolving system and process issues in a structured manner.
• Strong organisational skills, with experience in operating incident management tools.
• Ability to prioritise and manage multiple requests within agreed service levels.
• Familiarity with Microsoft Office suite.
• Experience using ServiceNow and JIRA is desirable.
• Analytical approach to problem solving.
• Ability to work well within a global and sometimes virtual team.
• Understanding of HR data governance, confidentiality requirements and system administration best practices.
• Good stakeholder management skills, with the ability to communicate clearly with technical and non-technical audiences.
• Ability to handle sensitive people data with discretion and in line with relevant governance requirements.

Personal Leadership

• Positively impacts those around them, makes quality decisions and develops themselves both personally and professionally
• Demonstrates sound knowledge in their field
• Anticipates potential problems and identifies a range of possible solutions
• Adapts their interpersonal style to suit different audiences in a genuine way

Builds Authentic Relationships

• Takes time to get to know people beyond their role
• Treats people with respect and in a fair and consistent way

Collaborates with others

• Works within teams and across boundaries to share knowledge and achieve results
• Identifies and builds relationships required to achieve the best outcomes for the firm
• Engages people with the right skills, knowledge and expertise to provide advice
• Connects other people in the firm who have mutual interests or work objectives
• Generously shares their time, knowledge, expertise and talent to support others' success

Enhances the Client Experience

• Creates opportunities to enhance the experience of the firm's clients through their daily tasks
• Behaves consistently with the firm's values in their interactions with others
• Conducts themselves in a way that reflects positively on the firm's brand, both inside and outside the firm

Achieves Results

• Maintains focus and drive to achieve quality outcomes
• Focuses their time and efforts on issues that will have the greatest impact on agreed objectives
• Looks for the most effective way to achieve outcomes