Women’s Empowerment Support Worker

LLOYD'S REGISTER INTERNATIONAL; Harrogate; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Professional development

33 days annual leave (including bank)

Healthcare package

Travel benefits

Workplace pension

Job summary

Harrogate Homeless Project is seeking a Women’s Support Worker in Harrogate, North Yorkshire, to provide person-centred support to women experiencing homelessness across our hostel, Springboard Day Centre and supported accommodation.

You will work with caseworkers, maintain records, support housing benefit applications, and help residents access services, while upholding a safe, inclusive environment and dignity.

Qualifications

• We are looking for someone who is caring, resilient and committed to supporting women facing complex challenges.

Responsibilities

• Provide day-to-day support and assistance to female clients living within our hostel and supported accommodation.
• Deliver a professional and welcoming reception service to clients, visitors and members of the public.
• Support the induction of new female residents, ensuring all relevant paperwork and processes are completed.
• Work closely with caseworkers to encourage and support clients to engage with agreed support activities and appointments.
• Build positive, professional and trusting relationships with clients, providing practical and emotional support where appropriate.
• Maintain a safe, non-discriminatory and inclusive environment for all clients.
• Manage client behaviour in accordance with organisational policies and procedures, issuing warnings and evictions where necessary.
• Collect service charges and donations, ensuring accurate cash handling and record keeping.
• Maintain accurate client records, support notes and incident logs using HHP’s database systems.
• Carry out health and safety checks, including room inspections, to ensure accommodation remains safe and suitable.
• Support the reporting and resolution of maintenance issues within client accommodation.
• Assist clients with housing benefit applications and related documentation.
• Support the induction and supervision of volunteers.
• Work collaboratively with colleagues, volunteers and partner agencies to achieve positive client outcomes.
• Contribute to fundraising events, promotional activities and the wider work of the charity.

Job description

Harrogate Homeless Project is seeking a Women’s Support Worker in Harrogate, North Yorkshire, to provide person-centred support to women experiencing homelessness across our hostel, Springboard Day Centre and supported accommodation.

You will work with caseworkers, maintain records, support housing benefit applications, and help residents access services, while upholding a safe, inclusive environment and dignity.