Witness Care Officer

Devon and Cornwall Police; Plymouth; On-site; GBP 26,000 - 29,000; Full time

Job summary

A regional police service is seeking a Witness Care Officer in Plymouth to support victims and witnesses through their cases in court. The role requires managing complex workloads, conducting assessments, and collaborating with partners to deliver quality service. Candidates should have the ability to maintain accurate records and understanding of the Victims Code of Practice. This full-time position offers a competitive salary and excellent benefits.

Benefits

Competitive salary with yearly increments

25 days of annual leave, increasing with tenure

Subsidised gym membership

Local government pension scheme

Flexible working hours

Development and training opportunities

Qualifications

• Experience in managing varied and complex workloads.
• Understanding of the Victims Code of Practice.
• Ability to build and maintain relationships with external partners.

Responsibilities

• Provide a single point of contact for victims and witnesses.
• Conduct risk assessments to tailor support.
• Maintain accurate records and updates in case management systems.

Skills

Conducting assessments

Managing complex workloads

Building relationships

Maintaining accurate records

Job description

Overview

Salary: £26,106 rising to £28,653 per annum + Excellent Benefits including Government Pension

Location: Plymouth Crown Court, Plymouth

Closing Date: 14/10/2025, Midday

Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

About the role

The principal responsibility of the Witness Care Officer is to provide a single point of contact for victims and witnesses in all Prosecution cases securing attendance in both Magistrates and Crown Courts. Delivering a quality service meeting individual needs and requirements contained within the No Witness No Justice requirement and the Victim’s Code of Practice, to have a positive influence on the willingness of victims and witnesses to attend court.

In particular to:

• Conducting, reviewing, and continually assessing needs and risk assessments, to tailor support and provide advice and guidance as appropriate.
• Manage varied and complex workloads, with cases at various stages
• Understand and apply the rights within the Victims Code of Practice Comply with the Victims Code, Witness Charter, Working Practices and Force Policy as applicable to contribute to compliance.
• Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.
• Build, maintain and continue to develop relationships with external partners such as Victim Partner Agencies, HMCTS, CPS, Witness Service etc in support of effective service provision and understanding local practices.

Please note that interviews will take place on or around 29th, 30th and 31st October 2025.

Apply and contact

Want to know more about this role?

Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:

Hiring Line Manager: Pamela Marsh - Witness Care Manager

Email Address: [e-mail]

PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.

What you get if you join us

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5)
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.