Wintel Engineer (Service)

Fujitsu; Stevenage; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Wintel Engineer (Service) to join their office-based team in Stevenage. The role involves supporting end users, improving service delivery, and maintaining service quality. The ideal candidate will have strong problem-solving skills and the ability to work collaboratively within a team. The position offers various benefits, including generous annual leave and a pension plan.

Benefits

26 days annual leave plus public holidays

Pension with double matching contributions up to 10%

Life assurance

Companywide incentive plans

Flexible benefits options

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Detailed knowledge of configuration and implementing technical changes.
• Takes ownership of diagnosing and resolving complex problems.

Responsibilities

• Works within a team as a systems/product specialist to support end users.
• Implements technical designs to meet service delivery requirements.

Skills

Problem Solving

Team Working

Customer Relationship

Tools

Service desk and incident management

Change Management

Security administration

Job description

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Job Description

Job Title: Wintel Engineer (Service)

Location: Stevenage (STE04)

Due to the nature of our support requirements, this is an office-based role.

The Role Will Involve

• Technical Capability: Works within a team as an established systems/product specialist (e.g., detailed knowledge of configuration, implementing technical changes, building software regimes, contributing to service development) to support end users.
• Process: Follows established processes, releasing verified, validated, and documented enhancements to improve service and eliminate problems.
• Service Level: Recognizes opportunities for performance improvement, acts as a point of escalation, and monitors performance through reports and analysis.
• Project Work: Implements technical designs within a team or under guidance to meet service delivery requirements.
• Customer Relationship: Establishes relationships with customer organizations to deliver and improve services.
• Problem Solving: Takes ownership of diagnosing and resolving complex problems, reports on performance, and maintains service quality.
• Team Working: Trains and coaches team members, works collaboratively, and can act as team manager if needed.
• Business Awareness: Understands customer requirements, scope of the contract, and reports opportunities for additional business.
• Professional Development: Keeps up with technical and service developments, extends own knowledge.
• Technical Skills: Systems installation/decommissioning (HSIN) Level 3, Service desk and incident management (USUP) Level 3, Problem management (PBMG) Level 3, System software (SYSP) Level 4, Change Management (CHMG) Level 3, Technical Specialism (TECH) Level 4, IT operations (ITOP) Level 3, Service acceptance (SEAC) Level 4, Security administration (SCAD) Level 4, Release and deployment (RELM).

Your Benefits

• 26 days annual leave plus public holidays (3 flexible days)
• Pension with double matching contributions up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits options (extra holidays, travel, dental, critical illness, etc.)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The process involves a single interview stage. We are a Disability Confident Employer and will offer interviews to disabled applicants meeting the minimum criteria. Contact [e-mail] to apply through the scheme.

Our Values

We are Fujitsu, a Japanese company committed to fairness, equality, diversity, and inclusion. We promote a workplace where everyone can be their full selves, supporting diversity and inclusion initiatives such as being a Disability Confident company, Times Top 50 employer for Women, signatory of the Race at Work Charter, and committed to UN standards for LGBT+ and Stonewall Top 100 Employer.

We want you to thrive in a progressive, inclusive environment that values diversity, equity, and inclusion. Join us to be part of a community that values your full self.