Wine Retail Trainee Manager: Drive Growth

Majestic Wines Warehouse Limited; United Kingdom; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Performance Bonus

Staff discount up to 20%

Career development opportunities

Vineyard travel opportunities

Company Pension

Life Assurance (2x salary)

Uniform provided

29 days holiday (incl. public/bank)

Wine tasting events access

Retail Trust benefits

Maternity/paternity/adoption leave (26

Long service rewards

Full training provided

Company sick pay

Job summary

Majestic Wines Warehouse Limited is seeking a dynamic Trainee Manager in Stow-on-the-Wold to begin a 12-month development programme. You will gain exposure to all store operations, leadership standards, and customer service excellence as you work toward a future Store Manager role.

The role involves driving performance, overseeing day-to-day store tasks, and actively engaging customers with tasting events and product knowledge. Driving is essential, along with a full UK licence.

Qualifications

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer experience & service to every single customer.
• Prioritize and strategically problem solve in high pressure environments.
• Self-motivated, able to thrive when working alone and as part of a team.
• Can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

Skills

Teamwork

Customer experience

Problem solving

Self-motivation

Can-do attitude

Adaptability

Communication

Time management

Wine knowledge

Driving licence

Education

WSET Level 2 & 3 knowledge

Job description

Majestic Wines Warehouse Limited is seeking a dynamic Trainee Manager in Stow-on-the-Wold to begin a 12-month development programme. You will gain exposure to all store operations, leadership standards, and customer service excellence as you work toward a future Store Manager role.

The role involves driving performance, overseeing day-to-day store tasks, and actively engaging customers with tasting events and product knowledge. Driving is essential, along with a full UK licence.