Supervisor

Humble Grape; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% staff discount across Humble Grape

Cycle to Work Scheme

Reward & Recognition Platform for top‑

Supplier trips and wine tastings

Annual staff events

Generous referral bonus program

Job summary

Humble Grape in London invites a hands-on Supervisor to join our busy Canary Wharf team. You will lead service excellence, share wine knowledge, and ensure guests enjoy memorable experiences in a fast-paced setting.

We value a passion for wine, strong hosting and communication, and a professional presentation. WSET qualifications are a plus, and you must have the right to work in the United Kingdom. Training and development opportunities are available as we expand.

Qualifications

• Experience in a busy restaurant or bar.
• Passion for service excellence and a love for wine.
• Strong hosting and communication skills; positive, respectful approach.
• Proficient English with good grooming and presentation.
• Right to work in the United Kingdom.

Responsibilities

• Delivering exceptional wine knowledge and service.
• Understanding our guests' needs to create memorable experiences.
• Thriving in a fast-paced environment while maintaining top-quality service.
• Handling customer complaints efficiently and professionally.

Skills

Wine knowledge

Customer service

Communication

English language

Education

WSET qualifications

Job description

Job Opportunity: Supervisor at Humble Grape, Canary Wharf

About Us: Humble Grape, established in 2009, is in an exciting phase of expansion, and we’re searching for a passionate, experienced Supervisor to join our team at Islington. We are committed to developing our staff, providing a positive work environment, and becoming an industry leader known as a "best place to work." This is a unique opportunity to shape your role and grow with us.

The Role:

This is a hands‑on position in a vibrant bar/restaurant/shop setting. You’ll need to bring energy, a love for wine, and a dedication to outstanding service. Key responsibilities include:

• Delivering exceptional wine knowledge and service.
• Understanding our guests’ needs to create memorable experiences.
• Thriving in a fast‑paced environment while maintaining top‑quality service.
• Handling customer complaints efficiently and professionally.

What We Offer:

• 50% staff discount across all Humble Grape venues.
• Cycle to Work Scheme.
• Reward & Recognition Platform for outstanding performance.
• Supplier trips and wine tastings.
• Annual staff events.
• Generous referral bonus program.

What We’re Looking For:

• Proven experience in a busy restaurant or bar.
• A passion for service excellence and a love for wine (WSET qualifications are a plus).
• Strong hosting and communication skills, with a positive and respectful approach to customers and colleagues.
• Proficient in English with excellent grooming and presentation.
• Legal right to work in the United Kingdom.

Our Ethos and Values:

At Humble Grape, we believe in making wine approachable and inclusive for everyone. We import most of our wines directly from small, independent vineyards, focusing on organic, biodynamic, and sustainably produced wines. We are equally passionate about our food, prioritising seasonal, organic ingredients and a commitment to zero‑waste.

Join us in sharing the stories behind our wines, celebrating winemakers, and delivering exceptional hospitality while contributing to environmental sustainability and fair trade practices.

Humble Grape – Your World of Wine