Windchill Support Consultant (M/F)

Percall Group; Watford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Percall Group is seeking a PLM Support Consultant for Windchill in a large-scale, international project in the defense sector. The role focuses on support, operations, and continuous improvement in critical environments, with on-site emphasis and possible remote consideration.

The candidate will analyze incidents, deploy fixes, manage environments, backups, and access rights while ensuring SLAs and security compliance. French language is a plus.

Qualifications

• 5+ years of PLM / Windchill support experience.
• Familiar with ITIL best practices (ITIL certification is a plus).
• Ability to understand and analyze code, investigate incidents, and propose solutions.
• Experience with monitoring tools (Dynatrace, Zabbix, or equivalent).
• Knowledge of PostgreSQL, Oracle, SQL Server databases.
• Technical skills in Java, SQL, PowerShell, Batch, and JavaScript.
• Good command of Unix/Linux and Windows environments, VMware and Docker.

Responsibilities

• Analyze and resolve complex incidents (code, logs, Oracle / SQL databases, Windchill configurations).
• Handle recurring issues and implement workarounds.
• Ensure compliance with SLAs and incident management processes.
• Deploy fixes and ensure system installation, maintenance, and updates.
• Install and configure environments (integration, validation, pre-production, production).
• Ensure daily operations (backups, restorations, services, upgrades).
• Manage access rights in accordance with security policies.
• Monitor systems and optimize performance.
• Contribute to continuous improvement and share best practices.

Skills

PLM / Windchill

ITIL

Incident analysis

Monitoring tools

Databases

Programming (Java/SQL)

Unix/Linux & Windows

VMware & Docker

Security policies

French (bonus)

Education

ITIL certification

Tools

Dynatrace

Zabbix

Job description

Your mission

We are looking for a PLM Support Consultant to strengthen our team around the Windchill solution.

You will be involved in a large-scale international project in the defense sector, and will be responsible for support, operations, and continuous improvement activities in critical environments.

This position requires a Defence Security Clearance and is primarily performed full-time on the client’s site. Remote working may be considered, subject to operational requirements and the need for on-site presence.

Your role

• Analyze and resolve complex incidents (code, logs, Oracle / SQL databases, Windchill configurations)
• Handle recurring issues and implement workarounds
• Ensure compliance with SLAs and incident management processes
• Deploy fixes and ensure system installation, maintenance, and updates
• Install and configure environments (integration, validation, pre-production, production)
• Ensure daily operations (backups, restorations, services, upgrades)
• Manage access rights in accordance with security policies
• Monitor systems and optimize performance
• Contribute to continuous improvement and share best practices

Your profile

• At least 5 years of experience in PLM / Windchill support
• Familiar with ITIL best practices (ITIL certification being an advantage)
• Ability to understand and analyze code, investigate incidents, and propose solutions
• Experience with monitoring tools (Dynatrace, Zabbix, or equivalent)
• Knowledge of databases: PostgreSQL, Oracle, SQL Server
• Technical skills in Java, SQL, PowerShell, Batch, and JavaScript
• Good command of Unix/Linux and Windows environments, as well as VMware and Docker
• Autonomous, detail-oriented, responsive, with strong analytical skills
• Excellent interpersonal skills and customer service mindset
• Team player
• French is a plus