Windchill PLM Support Specialist On-Site Security Clearance

Percall Group; England; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Percall Group is seeking a PLM Support Consultant to strengthen our Windchill-focused team on a large-scale international defense project. The role covers support, operations, and continuous improvement in critical environments, with on-site work and potential remote consideration based on requirements.

You will analyze incidents, implement workarounds, ensure SLAs, deploy fixes, and manage environments from development to production.

Qualifications

• ≥5 years in PLM/Windchill support.
• Familiar with ITIL best practices; ITIL cert is an advantage.
• Understand and analyze code, investigate incidents, propose solutions.
• Experience with monitoring tools (Dynatrace, Zabbix).
• Databases: PostgreSQL, Oracle, SQL Server.
• Techs: Java, SQL, PowerShell, Batch, JavaScript.
• Unix/Linux and Windows environments; VMware and Docker.
• Autonomous, detail-oriented, responsive with strong analytical skills.
• Excellent interpersonal and customer-service mindset; team player.
• French is a plus.

Responsibilities

• Analyze and resolve complex incidents (code, logs, databases, Windchill configurations).
• Handle recurring issues and implement workarounds.
• Ensure SLAs and incident management processes are followed.
• Deploy fixes and ensure system installation, maintenance and updates.
• Install and configure environments (integration, validation, pre-production, production).
• Oversee daily operations (backups, restorations, services, upgrades).
• Manage access rights per security policies.
• Monitor systems and optimize performance.
• Contribute to continuous improvement and share best practices.

Skills

PLM windchill support

ITIL practices

code analysis

incident investigation

customer service mindset

team player

analytical thinking

Tools

Dynatrace

Zabbix

PostgreSQL

Oracle

SQL Server

Java

SQL

PowerShell

Batch

JavaScript

Unix/Linux

Windows

VMware

Docker

Job description

Percall Group is seeking a PLM Support Consultant to strengthen our Windchill-focused team on a large-scale international defense project. The role covers support, operations, and continuous improvement in critical environments, with on-site work and potential remote consideration based on requirements.

You will analyze incidents, implement workarounds, ensure SLAs, deploy fixes, and manage environments from development to production.