Windchill Support Consultant (M/F)

Percall Group; Stevenage; On-site; GBP 60,000 - 90,000; Full time

Job summary

Percall Group is seeking a PLM Support Consultant to strengthen our Windchill team for a large-scale international defense project. You will be responsible for support, operations, and continuous improvement in critical environments. This role is primarily on-site with possible remote work depending on operations.

You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required.

Qualifications

• 5+ years in PLM/Windchill support
• Familiar with ITIL practices; ITIL cert is an advantage
• Experience with monitoring tools (Dynatrace, Zabbix)
• Databases: PostgreSQL, Oracle, SQL Server
• Unix/Linux and Windows environments; VMware and Docker

Responsibilities

• Analyze and resolve complex incidents (code, logs, Oracle/SQL, Windchill configs)
• Handle recurring issues and implement workarounds
• Ensure SLAs and incident management compliance
• Deploy fixes and manage system installation, maintenance, updates
• Install and configure environments (integration, validation, pre-prod, prod)
• Ensure daily operations (backups, restorations, services, upgrades)
• Manage access rights per security policies
• Monitor systems and optimize performance
• Contribute to continuous improvement and share best practices

Skills

PLM Windchill

Incident analysis

ITIL

Oracle/SQL

Unix/Linux

VMware

Docker

Customer service

Education

ITIL Certification

Tools

Dynatrace

Zabbix

PostgreSQL

Oracle

SQL Server

VMware

Docker

Job description

We are looking for a PLM Support Consultant to strengthen our team around the Windchill solution.

You will be involved in a large-scale international project in the defense sector, and will be responsible for support, operations, and continuous improvement activities in critical environments.

This position requires a Defence Security Clearance and is primarily performed full-time on the client’s site. Remote working may be considered, subject to operational requirements and the need for on-site presence.

Your role

• Analyze and resolve complex incidents (code, logs, Oracle / SQL databases, Windchill configurations)
• Handle recurring issues and implement workarounds
• Ensure compliance with SLAs and incident management processes
• Deploy fixes and ensure system installation, maintenance, and updates
• Install and configure environments (integration, validation, pre-production, production)
• Ensure daily operations (backups, restorations, services, upgrades)
• Manage access rights in accordance with security policies
• Monitor systems and optimize performance
• Contribute to continuous improvement and share best practices

Your profile

• At least 5 years of experience in PLM / Windchill support
• Familiar with ITIL best practices (ITIL certification being an advantage)
• Ability to understand and analyze code, investigate incidents, and propose solutions
• Experience with monitoring tools (Dynatrace, Zabbix, or equivalent)
• Knowledge of databases: PostgreSQL, Oracle, SQL Server
• Good command of Unix/Linux and Windows environments, as well as VMware and Docker
• Autonomous, detail-oriented, responsive, with strong analytical skills
• Excellent interpersonal skills and customer service mindset