Windchill PLM Support Specialist — Incident & Ops Leader

Percall Group; Stevenage; On-site; GBP 60,000 - 90,000; Full time

Job summary

Percall Group is seeking a PLM Support Consultant to strengthen our Windchill team for a large-scale international defense project. You will be responsible for support, operations, and continuous improvement in critical environments. This role is primarily on-site with possible remote work depending on operations.

You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required.

Qualifications

• 5+ years in PLM/Windchill support
• Familiar with ITIL practices; ITIL cert is an advantage
• Experience with monitoring tools (Dynatrace, Zabbix)
• Databases: PostgreSQL, Oracle, SQL Server
• Unix/Linux and Windows environments; VMware and Docker

Responsibilities

• Analyze and resolve complex incidents (code, logs, Oracle/SQL, Windchill configs)
• Handle recurring issues and implement workarounds
• Ensure SLAs and incident management compliance
• Deploy fixes and manage system installation, maintenance, updates
• Install and configure environments (integration, validation, pre-prod, prod)
• Ensure daily operations (backups, restorations, services, upgrades)
• Manage access rights per security policies
• Monitor systems and optimize performance
• Contribute to continuous improvement and share best practices

Skills

PLM Windchill

Incident analysis

ITIL

Oracle/SQL

Unix/Linux

VMware

Docker

Customer service

Education

ITIL Certification

Tools

Dynatrace

Zabbix

PostgreSQL

Oracle

SQL Server

VMware

Docker

Job description

Percall Group is seeking a PLM Support Consultant to strengthen our Windchill team for a large-scale international defense project. You will be responsible for support, operations, and continuous improvement in critical environments. This role is primarily on-site with possible remote work depending on operations.

You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required.