Winchester - Restaurant Manager

Ivy Restaurants Ltd; Winchester; Hybride; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Variable tronc

Staff discount

Gift voucher

Career development

Résumé du poste

The Ivy Collection in the United Kingdom is seeking a confident Restaurant Manager to lead front-of-house operations with warmth and professionalism. This role offers a dynamic, supportive team and the chance to uphold the brand’s renowned dining experience.

You will manage a proactive front-of-house team, drive guest satisfaction, and ensure service standards align with The Ivy Collection’s expectations across our restaurants.

Qualifications

• You have 2+ years in a restaurant management role.
• You can oversee a team of managers and front-of-house operations.
• You deliver exceptional service and handle busy periods with composure.
• You communicate clearly in English.

Responsabilités

• Provide friendly, courteous service to the highest standards.
• Lead and develop a cohesive front-of-house team.
• Foster a learning culture and recognise staff performance.
• Ensure guest requests are handled promptly and professionally.
• Review guest feedback and drive improvements.

Connaissances

Staff management

Guest service

Team leadership

English fluency

Description du poste

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and to ensure that all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you:

• You have 2 years + experience in this position
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
• You have excellent English language skills

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.