Wholesaling: Customer Service Supervisor & Duty Manager

Tesco Retail; Oban; On-site; GBP 21,000 - 27,000; Full time

Job summary

Booker Group in the UK is seeking a proactive Duty Manager to lead a fast-moving team and to play a key role within the store's management structure, taking duties across reception and checkout.

You will oversee a team of over 40 colleagues, ensure compliance with legal standards and company procedures, and deliver excellent customer service within our food wholesaling operation. Flexibility to cover various shifts is required.

Qualifications

• Experience in supervising or managing a team.
• Proven customer service focus.
• Practical experience in the retail trade.
• Willingness to work across shifts.

Responsibilities

• Ensuring the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Skills

Team leadership

Customer service

Cash handling

Retail experience

Job description

Booker Group in the UK is seeking a proactive Duty Manager to lead a fast-moving team and to play a key role within the store's management structure, taking duties across reception and checkout.

You will oversee a team of over 40 colleagues, ensure compliance with legal standards and company procedures, and deliver excellent customer service within our food wholesaling operation. Flexibility to cover various shifts is required.