Front of House Lead: Customer Service & Admin Ops

Booker; Brighton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country. In this role you will support the Customer Service Supervisor to ensure our customers' needs are exceeded at all times, handling reception duties, settling invoices, and delivering fast, efficient service at the checkouts.

You will take ownership in the Supervisor's absence, lead from the front, prioritise tasks, and maintain a high standard of

Qualifications

• Strong customer service skills and a helpful attitude.
• Excellent attention to detail for handling invoices and records.
• Clear communication with customers and colleagues in a busy store environment.
• Ability to lead from the front and support the supervisor when needed.

Responsibilities

• Support the Customer Service Supervisor to ensure customer needs are exceeded at all times.
• Deal with customers on reception and assist at pay points; provide fast, efficient service at checkouts.
• Take ownership of the customer service operation in the absence of the Supervisor.
• Prioritise workload and communicate clearly with customers and store teams.
• Contribute to a welcoming, inclusive store environment and high service standards.

Skills

Customer service

Attention to detail

Communication

Team leadership

Job description

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country. In this role you will support the Customer Service Supervisor to ensure our customers' needs are exceeded at all times, handling reception duties, settling invoices, and delivering fast, efficient service at the checkouts.

You will take ownership in the Supervisor's absence, lead from the front, prioritise tasks, and maintain a high standard of