Wholesale Service Desk Specialist - Accurate Data Support

South East Water UK; Snodland; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Zusammenfassung

South East Water is seeking a Wholesale Service Desk Specialist to bridge Wholesale operations and Business Retailers. You will act as the go-to expert for day-to-day transactions, ensuring accurate data handling and fast responses to keep the business moving.

In this role you will support data enquiries, work with meter readers to record findings, and ensure CMOS uploads are correct and accepted within SLA. A strong customer focus and clear communication are essential.

Qualifikationen

• GCSE Maths and English at Grade 4/C (or equivalent).
• Be able to communicate positively in an extremely busy working environment.
• Make decisions quickly and be able to multitask.
• Have strong computer skills.
• Excellent written and verbal communication.
• Have a strong customer service focus with a determination to resolve customer issues.

Aufgaben

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.
• To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.

Kenntnisse

Customer service

Communication

Multitasking

Computer skills

Written communication

Verbal communication

Ausbildung

GCSE Maths & English

Jobbeschreibung

South East Water is seeking a Wholesale Service Desk Specialist to bridge Wholesale operations and Business Retailers. You will act as the go-to expert for day-to-day transactions, ensuring accurate data handling and fast responses to keep the business moving.

In this role you will support data enquiries, work with meter readers to record findings, and ensure CMOS uploads are correct and accepted within SLA. A strong customer focus and clear communication are essential.