Wholesale Service desk Non household advisor

South East Water UK; Snodland; In loco; GBP 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

South East Water is seeking a Wholesale Service Desk Specialist to bridge Wholesale operations and Business Retailers. You will act as the go-to expert for day-to-day transactions, ensuring accurate data handling and fast responses to keep the business moving.

In this role you will support data enquiries, work with meter readers to record findings, and ensure CMOS uploads are correct and accepted within SLA. A strong customer focus and clear communication are essential.

Competenze

• GCSE Maths and English at Grade 4/C (or equivalent).
• Be able to communicate positively in an extremely busy working environment.
• Make decisions quickly and be able to multitask.
• Have strong computer skills.
• Excellent written and verbal communication.
• Have a strong customer service focus with a determination to resolve customer issues.

Mansioni

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.
• To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.

Conoscenze

Customer service

Communication

Multitasking

Computer skills

Written communication

Verbal communication

Formazione

GCSE Maths & English

Descrizione del lavoro

Summary:

As a Wholesale Service Desk Specialist, you'll play a pivotal role in bridging the gap between our Wholesale operations and Business Retailers.

You will be the go-to expert for managing essential day-to-day transactions, ensuring seamless communication, and delivering fast, accurate results that keep our business moving forward.

Main responsibilities:

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.
• To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.

You’ll need: Skills / Qualifications / Experience

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Be able to communicate positively in an extremely busy working environment
• Make decisions quickly and be able to multitask
• Have strong computer skills
• Excellent written and verbal communication
• Have a strong customer service focus with a determination to resolve customer issues.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948 p.a. (dependent on experience)