Wholesale Service Desk Specialist: Data & Customer Support

South East Water; Snodland; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Cycle to work

Health plan

Volunteer days

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a Wholesale Service Desk Specialist to bridge Wholesale operations with Business Retailers. You will manage day-to-day transactions, ensuring accurate data and timely CMOS uploads, while supporting data enquiries from Business Retailers.

The role emphasizes excellent customer service, strong communication, and the ability to work in a fast-paced environment, with opportunities to develop knowledge in wholesale processes and regulatory compliance.

Qualifications

• GCSE Maths and English at Grade 4/C or equivalent.
• Be able to communicate positively in an extremely busy working environment.
• Make decisions quickly and be able to multitask.
• Have strong computer skills.
• Excellent written and verbal communication.
• Have a strong customer service focus with a determination to resolve customer issues.

Responsibilities

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries.
• Work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.

Skills

Communication skills

Multitasking

Computer literacy

Written and verbal communication

Customer service orientation

Education

GCSE Maths & English

Job description

South East Water is seeking a Wholesale Service Desk Specialist to bridge Wholesale operations with Business Retailers. You will manage day-to-day transactions, ensuring accurate data and timely CMOS uploads, while supporting data enquiries from Business Retailers.

The role emphasizes excellent customer service, strong communication, and the ability to work in a fast-paced environment, with opportunities to develop knowledge in wholesale processes and regulatory compliance.