Wholesale Account Coordinator

Zachary Daniels; England; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Salary: £30,000-£37,500

Hybrid working: four days in the first

Job summary

Zachary Daniels is recruiting a Wholesale Account Coordinator for a role based in Birchwood, Warrington with hybrid working. The position focuses on coordinating wholesale orders, supporting customer relationships and ensuring orders are processed, delivered and invoiced efficiently.

You will liaise with sales, supply chain, finance and distribution to provide a seamless customer experience and maintain accurate order records.

Qualifications

• Experience in wholesale coordination, customer service and order management.
• Familiarity with logistics or supply chain environments.
• Strong organisational skills and attention to detail.
• Confident communication with customers and internal teams.
• Experience with SAP, CRM or order management systems is beneficial.

Responsibilities

• Coordinate the day-to-day order journey for wholesale customers.
• Be the key contact for order queries, delivery updates and issues.
• Monitor the order book and follow up on delays or discrepancies.
• Collaborate with sales, supply chain, finance and logistics teams to ensure on-time delivery.
• Coordinate deliveries, monitor service levels and manage returns and credits.
• Maintain accurate records of customer interactions and orders.
• Identify process improvements to enhance service delivery.

Skills

Wholesale coordination

Customer service

Order management

Sales support

Logistics

Supply chain

Organisational skills

Communication skills

Problem solving

Excel

Education

Relevant degree or diploma

Tools

SAP

CRM systems

Microsoft Excel

Microsoft Word

Job description

Wholesale Account Coordinator | Birchwood, Warrington | Hybrid Working | £30,000-£37,500

We're currently recruiting for a Wholesale Account Coordinator to join a well-established global brand based in Birchwood, Warrington.

This is a varied, fast-paced role where you'll play a key part in coordinating the wholesale order process, supporting customer relationships and ensuring orders are processed, delivered and invoiced efficiently.

Working closely with customers and internal teams across sales, supply chain, finance and distribution, you'll help deliver a seamless customer experience while ensuring orders progress smoothly from start to finish.

The Role

As Wholesale Account Coordinator, you'll be responsible for coordinating the day-to-day order journey for a portfolio of wholesale customers, acting as a key contact for order queries, delivery updates and account-related issues.

• Coordinating customer orders from initial placement through to delivery and invoicing.
• Acting as a key point of contact for wholesale customers, providing timely updates and resolving queries.
• Monitoring the order book, tracking outstanding orders and following up on delays or potential issues.
• Liaising with sales, supply chain, finance, logistics and distribution teams to ensure orders are processed accurately and delivered on time.
• Coordinating deliveries and monitoring performance against agreed service levels.
• Managing returns, credits, claims and customer disputes, ensuring these are resolved promptly.
• Conducting regular customer calls and following up on actions to maintain positive working relationships.
• Monitoring aged and outstanding orders, identifying discrepancies and taking appropriate action to support order completion.
• Maintaining accurate records of customer interactions, transactions and order activity.
• Supporting continuous improvement by identifying opportunities to improve processes, communication and service delivery.

About You

We're looking for someone who is proactive, methodical and confident managing multiple tasks in a customer-focused environment.

Ideally, you’ll bring:

• Experience in wholesale coordination, customer service, order management, sales support, logistics or supply chain.
• Experience in fashion, sportswear, footwear or retail distribution would be advantageous, although relevant logistics experience will also be considered.
• Strong organisational skills and excellent attention to detail.
• Confident communication skills, with the ability to build positive relationships with customers and internal stakeholders.
• A proactive approach to problem-solving, with the ability to follow up on outstanding actions and resolve issues effectively.
• Good working knowledge of Microsoft Excel and Word.
• Experience with SAP, CRM or order management systems would be beneficial.
• The ability to work well under pressure, manage competing priorities and contribute positively to a team.

A relevant degree or diploma would be beneficial, alongside some previous professional experience. We're particularly interested in candidates who enjoy coordinating processes, supporting customers and working collaboratively to achieve results.

What's on Offer?

• Salary: £30,000-£37,500, depending on experience.
• Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period.
• Annual leave: 25 days.
• Product discounts: 50% off full-price products and 30% off outlet products.
• Gym benefits: Free 12-month membership at Alive & Well gym at Birchwood Park, plus 30% cashback on gym membership.
• Additional benefits: Free onsite parking and access to an Employee Assistance Programme.