Wholesale Account Coordinator

Zachary Daniels; Warrington; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Product discounts

Free onsite parking

Employee Assistance Programme

Job summary

Zachary Daniels is recruiting a Wholesale Account Coordinator for a global brand in Birchwood, Warrington. The role focuses on coordinating the wholesale order journey, supporting customers and ensuring orders are processed, delivered and invoiced efficiently.

You'll work with sales, supply chain, finance and distribution to ensure timely updates, resolve issues and maintain excellent relationships. Hybrid working with four days in the office initially.

Qualifications

• Experience in wholesale coordination or order management.
• Fashion, sportswear, footwear or retail distribution experience preferred.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Excel and Word.

Responsibilities

• Coordinate customer orders from placement through delivery and invoicing.
• Act as a key contact for wholesale customers and queries.
• Monitor the order book and follow up delays or issues.
• Liaise with sales, supply chain, finance, logistics and distribution.
• Coordinate deliveries and monitor service levels.
• Manage returns, credits, claims and disputes promptly.
• Conduct regular customer calls and follow up actions.
• Maintain records of interactions, transactions and orders.
• Identify opportunities to improve processes and service delivery.

Skills

Wholesale coordination

Organisational skills

Attention to detail

Communication skills

Excel

Word

Education

Degree or diploma

Tools

SAP

CRM

Order management systems

Job description

Wholesale Account Coordinator | Birchwood, Warrington | Hybrid Working | £30,000-£37,500

We're currently recruiting for a Wholesale Account Coordinator to join a well-established global brand based in Birchwood, Warrington.

This is a varied, fast-paced role where you'll play a key part in coordinating the wholesale order process, supporting customer relationships and ensuring orders are processed, delivered and invoiced efficiently.

Working closely with customers and internal teams across sales, supply chain, finance and distribution, you'll help deliver a seamless customer experience while ensuring orders progress smoothly from start to finish.

The Role

As Wholesale Account Coordinator, you'll be responsible for coordinating the day-to-day order journey for a portfolio of wholesale customers, acting as a key contact for order queries, delivery updates and account-related issues.

Your responsibilities will include:

• Coordinating customer orders from initial placement through to delivery and invoicing.
• Acting as a key point of contact for wholesale customers, providing timely updates and resolving queries.
• Monitoring the order book, tracking outstanding orders and following up on delays or potential issues.
• Liaising with sales, supply chain, finance, logistics and distribution teams to ensure orders are processed accurately and delivered on time.
• Coordinating deliveries and monitoring performance against agreed service levels.
• Managing returns, credits, claims and customer disputes, ensuring these are resolved promptly.
• Conducting regular customer calls and following up on actions to maintain positive working relationships.
• Monitoring aged and outstanding orders, identifying discrepancies and taking appropriate action to support order completion.
• Maintaining accurate records of customer interactions, transactions and order activity.
• Supporting continuous improvement by identifying opportunities to improve processes, communication and service delivery.

About You

We're looking for someone who is proactive, methodical and confident managing multiple tasks in a customer-focused environment.

Ideally, you'll bring:

• Experience in wholesale coordination, customer service, order management, sales support, logistics or supply chain.
• Experience in fashion, sportswear, footwear or retail distribution would be advantageous, although relevant logistics experience will also be considered.
• Strong organisational skills and excellent attention to detail.
• Confident communication skills, with the ability to build positive relationships with customers and internal stakeholders.
• A proactive approach to problem-solving, with the ability to follow up on outstanding actions and resolve issues effectively.
• Good working knowledge of Microsoft Excel and Word.
• Experience with SAP, CRM or order management systems would be beneficial.
• The ability to work well under pressure, manage competing priorities and contribute positively to a team.

A relevant degree or diploma would be beneficial, alongside some previous professional experience. We're particularly interested in candidates who enjoy coordinating processes, supporting customers and working collaboratively to achieve results.

What's on Offer?

• Hybrid working: Initially four days per week in the office, with the potential to move to three days per week following successful completion of the three-month probation period.
• Annual leave: 25 days.
• Product discounts: 50% off full-price products and 30% off outlet products.
• Additional benefits: Free onsite parking and access to an Employee Assistance Programme.

Interested?

If you have experience in wholesale, customer coordination, fashion, sportswear, logistics or distribution and are looking for your next career opportunity, we'd love to hear from you.