Whitstable Assistant Branch Manager — Sales & Service

STARK Group; Whitstable; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Health and wellbeing benefits

Retirement savings plan

Life assurance

Enhanced leave

Job summary

Jewson Whitstable is seeking an Assistant Branch Manager to lead a high-performing team and deliver outstanding customer service at our Whitstable branch.

You will drive sales growth, manage stock and deliveries, build strong customer relationships, and ensure safe, efficient operations in a busy building materials environment. The role offers career progression within a supportive team and comprehensive benefits.

Qualifications

• Proven background in Sales with a strong track record of exceeding sales targets.
• Strong communication to be able to provide great customer service.
• A passion for customer service.
• An ability to build, develop and maintain relationships.
• Industry experience / knowledge of building materials would be advantageous.

Responsibilities

• Act as first line support to the Branch Manager to lead and support the team to deliver success.
• Get to know our product lines and services in order to make the most of all customer interactions.
• Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
• Get to know the local market to support plans for sales growth.
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
• Maintain stock levels, carrying out regular stock counts.
• Lead your team to make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.

Skills

Sales background

Communication skills

Customer service

Relationship building

Building materials knowledge

Job description

Jewson Whitstable is seeking an Assistant Branch Manager to lead a high-performing team and deliver outstanding customer service at our Whitstable branch.

You will drive sales growth, manage stock and deliveries, build strong customer relationships, and ensure safe, efficient operations in a busy building materials environment. The role offers career progression within a supportive team and comprehensive benefits.