White Goods / Gas Field Service Engineer

TipTopJob; Tamworth; On-site; GBP 38,000; Full time

Job summary

An established industry player is seeking an experienced service engineer skilled in electrical and gas appliances. This role involves diagnosing and repairing a variety of domestic appliances, ensuring high standards of service and compliance with health and safety regulations. You'll work independently in customers' homes, demonstrating excellent customer service while managing your daily calls efficiently. With a supportive work environment and opportunities for overtime, this position is perfect for those who thrive on initiative and enjoy a flexible work approach. Join a team that values your expertise and offers a range of perks to enhance your career.

Benefits

Van and fuel card - personal use

Uniform and PPE

Mobile phone and tablet

Contributory Pension with NEST

20 Days holiday + Bank Holidays

Potential overtime at 1.5

Support and motivation

Team bonding activities

Bonus scheme

Vitality Health insurance

Qualifications

• Minimum 3 years experience as a Field Service Technician.
• Strong diagnostics skills for fault finding and repair.
• Good communication and customer service skills.

Responsibilities

• Ensure all paperwork is up to date and correct.
• Inspect job sheets to identify necessary parts.
• Maintain a clean and presentable vehicle.

Skills

Electrical and gas appliances repair

Customer service skills

Diagnostic skills

Field Service Technician experience

Communication skills

Computer literacy

Driving license

Education

City & Guilds 224 Consumer Electrical and Electronic Servicing

City & Guilds 2365 Electrical Installation

17th Edition Electrical Qualification

Tools

Mobile phone

Tablet

Van and fuel card

Job description

Concept are currently seeking an experienced service engineer who is dual skilled on electrical and gas appliances and located around North Birmingham. In this key role, you'll ensure electrical domestic appliances are repaired and serviced in line with our high standards and health and safety regulations. As a representative of the company, you'll be responsible for offering a comprehensive and efficient service to our customers. Bags of initiative and a flexible, proactive approach are essential for this role. You must have experience diagnosing and repairing domestic appliances such as refrigerators, dishwashers, cooking and laundry products.

You will be working in customers' homes within the Midlands area fault-finding and repairing a wide range of domestic appliances completing approx. 7-10 calls per day depending on area size. Products will include dishwashers, washing machines, tumble dryers, cookers, microwaves, hobs, cooker hoods, fridges, and freezers.

Required Attributes:

1. Thorough and up to date knowledge and qualifications.
2. Ability to use technology effectively.
3. Good communication and customer service skills.
4. Minimum 3 years previous experience working as a Field Service Technician.
5. Good diagnostics skills with evidence of fault finding and repair of domestic appliances.
6. Ideally, 2nd line refrigeration (R600) would also act as an advantage to your application but training can be provided.
7. Experience working across a variety of branded products e.g. Bosch, Beko, Hotpoint, Whirlpool, Glen Dimplex, Miele, Electrolux etc.
8. A Full clean driving licence.
9. Ideally have electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc.) Not essential.

Essential to the role:

1. Self-reliant, responsible.
2. Strong customer focus.
3. Possess excellent written and spoken English.
4. Computer literate.
5. Good team player.
6. Flexible approach to work.

What we provide:

1. Up to £38,000.
2. Van and fuel card - personal use.
3. Uniform and PPE.
4. Mobile phone and tablet.
5. Contributory Pension with NEST.
6. 20 Days holiday + Bank Holidays.
7. Potential overtime at 1.5.
8. Support and motivation.
9. Team bonding activities.
10. Bonus scheme.
11. Vitality Health insurance.

Key responsibilities:

1. Ensure that all paperwork is up to date and correct.
2. Inspect job sheets closely to identify key parts that may be needed to complete calls.
3. Collect parts that are to be fitted for day's calls.
4. Ensure that van stock is always up to date.
5. Ensure that vehicle supplied is clean and presentable to enforce the company's image and carry out routine maintenance checks.
6. Plan your route in the most efficient way taking notes of times printed on job sheets.
7. Be polite and courteous to all customers.
8. Ensure that work is of a high standard to encourage repeat business.
9. Clean up any mess caused from the work carried out at the customer's property.
10. Aim to complete as many calls as possible on the first visit.
11. Wear company uniform provided at all times.

Apply Now!
Apply via this advert or alternatively, call Nikki on # 058 659.