Service Administrator

Royal Devon; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

Staff discounts

Onsite nursery

Cycle to work

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking an experienced Service Administrator to join the Ophthalmology Department on a 12-month fixed-term basis. The role provides comprehensive administration support for patients and the clinical team, helping coordinate outpatient appointments and maintain accurate patient records.

The successful candidate will have proven secretarial or administrative experience within a healthcare setting, excellent communication skills, and the

Qualifications

• Experience as secretary or administrator is essential.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work well under pressure.
• Experience in healthcare administration is preferred.

Responsibilities

• Provide comprehensive administration support for patients and clinical team.
• Coordinate and organise patient attendance for outpatient appointments.
• Manage electronic patient records and maintain confidentiality.
• Produce accurate documentation and handle correspondence professionally.
• Support governance, compliance and training requirements.

Skills

Customer service

Organisation

Communication

Attention to detail

Job description

• Providing excellent customer service to patients, colleagues, and multidisciplinary teams in line with Trust values and standards.
• Coordinating and organising patient attendance for outpatient appointments.
• Ensuring all administrative processes and patient enquiries are managed efficiently and within required timescales.
• Delivering a comprehensive secretarial and administrative service to Consultants, Optometrist, Orthoptists and the wider team.
• Liaising with multidisciplinary teams and external departments to support smooth patient pathways and service delivery.
• Producing accurate, professional documentation to a high standard with strong attention to detail and proofreading skills.
• Monitoring patient waiting lists and ensuring compliance with NHS targets and Trust standards.
• Maintaining and updating electronic patient records in accordance with Trust policies and confidentiality requirements.
• Managing telephone, email, and written correspondence professionally and effectively.
• Supporting service continuity by working collaboratively with colleagues and ensuring adequate cover during periods of leave.
• Assisting the wider administrative and secretarial team in delivering a high-quality, patient-focused service.
• Adhering to governance, compliance, and mandatory training requirements in line with Trust policies.

About the Role

More detail about the role

An exciting opportunity has become available for an experienced secretary or administrator to join our team as a Service Administrator.

Based within the Ophthalmology Department on the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team.

The successful candidate must be highly motivated with excellent communication skills, enjoy working within busy team, able to prioritise their workload and can work well under pressure.

We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise their own workload.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department.

The post holder will need to have a range of administrative experience, ideally in a secretarial role or within a Healthcare environment.

If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.

Visits to the department are welcome and encouraged.

Working Pattern:Monday, Wednesday and Thursday. Hours to be confirmed.

Interview Date: To Be Confirmed

Please note, this is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Karen Levy, Team Leader on [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-75041-14047
• Contract Type Fixed Term
• Closing Date 2 September, 2026
• Job Category Administration