Welsh Speaking Customer Service Advisor

JR United Kingdom; Chirk; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the software solutions sector is seeking a Welsh Speaking Customer Service Advisor based in Chirk. The role focuses on assisting customers experiencing financial hardship through the Discretionary Assistance Fund (DAF), requiring effective communication skills in both Welsh and English. Benefits include private medical cover, generous holiday options, and a commitment to inclusivity and accessibility from the employer.

Benefits

Private Medical Cover

25 days holiday (buy/sell options)

Life assurance (4x salary)

Employer pension contributions up to 8.5%

Flexible benefits and access to LinkedIn Learning

Qualifications

• Conversational level Welsh language skills required.

Responsibilities

• Process emergency payments and grant applications.
• Liaise with applicants to gather and verify information.
• Handle customer interactions professionally in English and Welsh.

Skills

Welsh language skills

Customer interaction

Data management

Job description

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Welsh Speaking Customer Service Advisor, Chirk

Client: NEC Software Solutions

Location: Chirk, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

10

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Come join us and make a difference in the world!

Discover more at www.necsws.com

Role Details

• Location: Wrexham, UK
• Full-time, 37.5 hours a week

NEC manages the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government. The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship. Responsibilities include verifying and resolving grant applications, assisting customers via phone, online, and email.

Key Responsibilities

• Process emergency payments and grant applications
• Manage and process data efficiently
• Liaise with applicants to gather and verify information
• Understand legislation and criteria for grants
• Handle customer interactions professionally in English and Welsh
• Work towards team targets
• Respond to inquiries via various communication channels
• Support the delivery of the DAF contract

Qualifications

Conversational level Welsh language skills

Additional Benefits

• Private Medical Cover
• 25 days holiday (buy/sell options)
• Life assurance (4x salary)
• Employer pension contributions up to 8.5%
• Flexible benefits and access to LinkedIn Learning

Additional Requirements

• Right to work and travel in the UK, with documentary evidence
• Full UK Driving License
• Satisfactory vetting, references, health checks, and possibly DBS and other checks

NEC Software Solutions is an equal opportunity employer. We welcome applications from all communities and are committed to accessibility and inclusivity during the recruitment process.

About NEC: Part of NEC Corporation, our software supports emergency dispatch, healthcare, transportation, and more, making a real difference in public services worldwide.