Wellness Retail Supervisor & Coach

Holland & Barrett; Romford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Health testing kit

Employee assistance programme

Pension (auto-enrolment)

Life assurance (2x salary)

Product allowance

Colleague discount

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett is seeking a Supervisor to lead a high-performing store team and deliver an exceptional customer experience. You will coach colleagues, drive sales, manage stock, and ensure compliant store operations while supporting the Store Manager in achieving goals.

The role requires a passion for health and wellness, strong communication, and the ability to motivate others in a fast-paced retail environment. Training will prepare you to provide trusted guidance to customers.

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.

Responsibilities

• Lead by example and support the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence and product knowledge.
• Provide trusted health and wellness guidance to customers after completing our training.
• Drive sales, stock availability, visual merchandising and store operations.
• Support commercial performance through planning, cost control and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported.

Skills

Retail leadership

Customer service

Communication skills

Coaching

Digital tools

Organisational skills

Job description

Holland & Barrett is seeking a Supervisor to lead a high-performing store team and deliver an exceptional customer experience. You will coach colleagues, drive sales, manage stock, and ensure compliant store operations while supporting the Store Manager in achieving goals.

The role requires a passion for health and wellness, strong communication, and the ability to motivate others in a fast-paced retail environment. Training will prepare you to provide trusted guidance to customers.